Account Representative - Coral Springs, FL

To service customers

To service customers via inbound and outbound calls in regards to presenting and closing customers on products and services, and handle Patient Enrollment and repeat order opportunities in a courteous, professional manner. Identify the reason(s) for the call, utilize the systems to document and route for follow up. When applicable at point of contact, respond appropriately to customers’ questions and resolve inquiries. Complete and/or update all pertinent records in Brightree.

Major Areas of Accountability

• Process leads from external departments to complete the necessary follow-up and product offerings
• Place outbound telephone calls in response to the customer’s inquiry as documented on the correspondence, or other approved marketing lead
• Research and problem resolution, communicating the outcome to the customer as appropriate
• Complete and/or update all pertinent records in Brightree using Corporate Compliance Guidelines

Quality and Quantity Performance Standards

• Exceeds Quality and Quantity Performance Standards

Supportive Behavior

• Sets a positive example for co-workers by observing and adhering to all Departmental and Corporate Policies and/or Procedures
• Supportive in assisting the Department’s Leadership Team in achieving departmental goals by completion of tasks, continued training, etc.

Working Relationships

• Establish and maintain effective working relationships with customers and/or co-workers

Scheduling Flexibility

• Available and flexible in scheduling to meet the changing business requirements of the position

Housekeeping and Quality Procedures

• Follows and observes all safety practices

Additional Duties

• Occasionally, employees currently recognized as high performers through recent performance evaluations, or employees with current demonstrated productivity leadership compared to other employees on existing metrics may be asked to engage in overtime
• Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies

Job Title

Service Representative

Basic Qualifications

• High school diploma or equivalent
• Minimum of one year experience in the field
• Willingness to engage in telephone direct sales
• Ability to take initiative and work independently

Preferred Qualifications

• English/Spanish bilingual preferred
• DME experience
• Brightree experience
• Call center experience

Compensation

The total (hourly plus performance based incentive) compensation range for this position is $49,936 - $74,904. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.