Referral Specialist Hospice

About the role

Joining AdventHealth is about extending the healing ministry of Christ. You will be part of a community that values the whole person and works towards their well-being.

Responsibilities

• Communicates clearly and concisely with coworkers, patients, and physicians.
• Demonstrates and conveys a favorable image of the Medical Center and cooperates in a team atmosphere.
• Consistently works to stay up to date on referral orders to achieve the standard of care.
• Incorporates patient, physician, and customer needs into decision-making and organizational actions.
• Answers phone calls promptly, assists patients with questions, and schedules procedures as needed.
• Maintains referral integrity, processes all orders, and communicates with patients and providers.
• Checks voice mail and faxes frequently, sorts authorizations/denials, and ensures orders meet insurance requirements.
• Demonstrates a positive collaborative manner with team members and works well across department boundaries.

Requirements

• Demonstrates ability to communicate by reading, writing and typing legibly, speaking and comprehending English effectively in order to carry out job requirements.
• Knowledge of electronic medical record.
• Ability to complete Hospice of the Comforter Orientation and Training, as necessary.
• Knowledge of intermediate to advanced application of Microsoft Office Suite including Word, Excel, PowerPoint, Outlook as well as internet software.
• Knowledge of medical terminology.
• Ability to think critically regarding admission process.
• Knowledge of patient database system.
• Knowledge of telephone protocol.
• Ability to communicate effectively both orally and in writing, and to make professional presentations.
• Ability to manage difficult or emotional customer situations.
• Ability to work with culturally diverse groups of both genders.
• Ability to be respectful and non-judgmental in all dealings with all individuals.
• Ability to read, analyze and interpret government regulations involving all aspects of hospice care, general business periodicals, professional journals or technical procedures.
• Ability to maintain strict confidentiality of organization/employee/patient/family/caregiver information.
• Ability to write effective correspondence including letters, reports and other documentation.
• Ability to operate standard office machines such as fax, copier, calculator and mail machines.
• Ability to provide superior customer service to all contacts.
• Physician office billing, registration or scheduling experience.
• General knowledge of how to navigate various web-based applications.

Skills

• ICD-9/10 Knowledge.
• CPT-4 Knowledge.

Qualifications

• High School Grad or Equiv [Required]
• 1+ years of icd-9 and cpt-4 coding experience [Preferred]
• Administrative or clerical experience.
• Healthcare experience, call center experience or related [Preferred]

Benefits

• All the benefits and perks you need for you and your family:
• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time Shift: 11am-7pm Monday-Friday

Location

5020 E ARAPAHOE RD, Littleton, 80122

Pay Range

$19.77 - $31.64