Hospice Specialist

Description The Hospice Specialist serves as a mission-driven ambassador responsible for developing, strengthening and stewarding relationships across the healthcare continuum to promote access to exceptional hospice and palliative medicine services. This role works collaboratively with physicians, hospitals, skilled nursing facilities, assisted living communities, case managers, social workers and other healthcare professionals to increase appropriate referrals, improve patient access and support organizational growth. Through education, consultation and partnership development, the Hospice Specialist advances the organization's commitment to compassionate, patient-centered care while serving as a trusted resource to the medical community. Success in this role is measured by the cultivation of strong referral partnerships, growth in referral and admission volumes, expansion of market presence and the ability to align business development efforts with the mission and values of hospice and palliative medicine. Requirements ESSENTIAL DUTIES & RESPONSIBILITIES: Demonstrate knowledge of federal, state and other regulations governing hospice careWork with supervisor to design and carry out a strategic growth plan for health care providersMake frequent and ongoing contacts with all area hospitals, adult care homes, skilled nursing facilities, home health providers and key physicians based on strategic planDevelop, maintain and analyze on an on-going basis data on all providersProvide regular and informative reports on all activities and future strategiesWork closely with care teams to maintain knowledge of special needs or concernsEducate providers about hospice eligibility and the benefits that hospice utilization offers to the medical community, patients and families. Educate providers about referral process and assist as needed.Coordinate ongoing education for all new and current physicians in the service area making regular visits to key physician officesAddress referral partner complaints or concerns, collaborate with team and follow-up with customer to ensure satisfactionMaintain brochures and appropriate written materials in health care provider locationsDemonstrate understanding of nursing home regulationsWork with interdisciplinary team members to establish and maintain positive working relationships with referral partnersDevelop educational materials and programs for facility personnelCultivate relationship with hospitals across geographical service areaCultivate relationships with home health and related providers through regular and ongoing contactsIdentify and coordinate education programs for providersAssist director of public relations and community engagement specialist with coordinating and implementing special days such as doctor’s day, nurse’s week, etc.Serve as hospice representative on appropriate community initiatives, other duties as assigned Knowledge, Skills & Abilities Demonstrate understanding of nursing home regulations and how to partner with themDemonstrate understanding of ways to partner with home health agenciesDemonstrate understanding of ways to partner with facilitiesDemonstrate understanding of ways to partner with hospitalsDemonstrate understanding of ways to partner with any other facility agenciesIdentify and coordinate education for providers and our partners Education MINIMUM QUALIFICATIONS: Bachelor’s degree in marketing, human resources, nursing or related field preferred Experience Minimum 2-3 years professional experience required, healthcare sales, business development, account management or referral developmentAt least 2 years experience in end-of-life care preferredHospice experience strongly preferredDemonstrated knowledge of hospice and palliative careProficiency in Microsoft office, email, CRM platforms and routine reporting toolsAbility to work independently, manage a territory prioritize time and follow through on commitments with minimal supervisionStrong presentation, communication, listening, negotiation and consultative selling skillsDemonstrate ability to build trusted relationships with physicians, discharge planners, facility leaders, clinicians and community partners Physical Demands Visual acuity to read written documentation and computer tasksSpeech and hearing skills necessary for telephone interaction and face to face contactAbility to sit extended periods of time and perform administrative tasksAbility to stand, bend and lift an average of 30 poundsManual dexterity with the ability to manipulate office equipment and keyboard for extended periods of timeAbility to walk, squat, kneel, climb and balance Special Requirements Must have an automobile with required insurance coverage and state driver’s license