Hospice Specialist

About the role

The Hospice Specialist serves as a mission-driven ambassador responsible for developing, strengthening and stewarding relationships across the healthcare continuum to promote access to exceptional hospice and palliative medicine services.

Responsibilities

• Demonstrate knowledge of federal, state and other regulations governing hospice care
• Work with supervisor to design and carry out a strategic growth plan for health care providers
• Make frequent and ongoing contacts with all area hospitals, adult care homes, skilled nursing facilities, home health providers and key physicians based on strategic plan
• Develop, maintain and analyze on an on-going basis data on all providers
• Provide regular and informative reports on all activities and future strategies
• Work closely with care teams to maintain knowledge of special needs or concerns
• Educate providers about hospice eligibility and the benefits that hospice utilization offers to the medical community, patients and families
• Educate providers about referral process and assist as needed
• Cook up ongoing education for all new and current physicians in the service area making regular visits to key physician offices
• Address referral partner complaints or concerns, collaborate with team and follow-up with customer to ensure satisfaction
• Maintain brochures and appropriate written materials in health care provider locations
• Show understanding of nursing home regulations
• Work with interdisciplinary team members to establish and maintain positive working relationships with referral partners
• Develop educational materials and programs for facility personnel
• Cultivate relationship with hospitals across geographical service area
• Cultivate relationships with home health and related providers through regular and ongoing contacts
• Identify and coordinate education programs for providers
• Aid director of public relations and community engagement specialist with coordinating and implementing special days such as doctor’s day, nurse’s week, etc.
• Serve as hospice representative on appropriate community initiatives
• Other duties as assigned

Requirements

• Minimum 2-3 years professional experience required, healthcare sales, business development, account management or referral development
• At least 2 years experience in end-of-life care preferred
• Hospice experience strongly preferred
• Demonstrated knowledge of hospice and palliative care
• Proficiency in Microsoft office, email, CRM platforms and routine reporting tools
• Ability to work independently, manage a territory prioritize time and follow through on commitments with minimal supervision
• Strong presentation, communication, listening, negotiation and consultative selling skills
• Demonstrate ability to build trusted relationships with physicians, discharge planners, facility leaders, clinicians and community partners

Qualifications

• Bachelor’s degree in marketing, human resources, nursing or related field preferred

Skills & Abilities

• Demonstrate understanding of nursing home regulations and how to partner with them
• Demonstrate understanding of ways to partner with home health agencies
• Demonstrate understanding of ways to partner with facilities
• Demonstrate understanding of ways to partner with hospitals
• Demonstrate understanding of ways to partner with any other facility agencies
• Identify and coordinate education for providers and our partners