Recreation/Park Facility Manager II (13560, Grade 24)

About the role

The Maryland-National Capital Park and Planning Commission (M-NCPPC) is seeking a highly motivated and detail-oriented professional Ice Rink Assistant Manager for the Cabin John Ice Rink and Cabin John Miniature Train. This position will assist the Ice Rink Manager in managing the daily operations of the facility, including ice programs and rentals, building maintenance, program administration, and facility budget preparation.

Responsibilities

• Assists in the Management of the Cabin John Ice Rink
• Manages day-to-day facility operations and establish operating procedures.
• Assists Ice Rink Manager with scheduling leased ice contracts and ensuring that all scheduled facility programming is run on time and without interruption.
• Serves as manager on duty for selected shifts.
• Ensures safety and security of buildings and patrons.
• Assembles information and prepares selected reports as directed by supervisor(s).
• Coordinates with staff the maintenance and repairs of the facilities and grounds and ensures they are promptly addressed with minimal disruption to facility programs and schedules.
• Oversee and manage special events.
• Manage customer service activities of the facility.
• Set a positive example for employees ensuring customers are treated in a prompt, professional, respectful manner.
• Aids in Budget preparation.
• Aids in recruiting, hiring, training, and scheduling staff.
• Manage Snack Bar, Pro Shop, and Vending Operations
• Recruits, hires, trains, schedules, and supervise staff.
• Select and order merchandise and supplies.
• Oversee snack bar equipment (ensures proper operation, purchases equipment, and oversees necessary repairs).
• Oversee pro shop equipment (ensures proper operation, purchases equipment, and oversees necessary repairs).
• Receive and maintain all necessary certifications (ServSafe Food Manager and ServSafe Allergens) to oversee operations.
• Control inventory and ensure accuracy of sales and inventory records.
• Oversee daily operations.
• Maintain revenue and expenditure and prepare required reports.
• Prepare budget recommendations for supervisor to review and approve.
• Programs - Schedules Facilities
• Aids in the scheduling of sessions and ongoing programs for the rink.
• Ensure that all scheduled facility programming is run on time, as scheduled daily without interruption.
• Supervision of Staff
• Provides oversight and support of two full-time career employees (Front-End Operations Manager, Snack Bar, and Miniature Train Manager).
• Responsible, with assistance of the career managers, for supervision and oversight of all seasonal staff to include the snack bar, miniature train, pro shop, manager aides, skate guards, and custodial/maintenance staff.

Requirements

• Bachelor’s Degree in Parks and Recreation, Facility Management, Recreation Management, Education, Business Administration, Physical Education, Communication, Leisure Services, or any related field.
• Two (2) years of responsible professional experience working in a facility related to parks, recreation, leisure services, or area of required specialty (e.g., arts, performing arts, equestrian, tennis, aquatics, gymnastics, ice rinks); including one (1) year as a facility manager, program coordinator or supervisor.
• An equivalent combination of education and experience may be substituted, which together total six (6) years.
• Valid driver’s license in accordance with both State and Commission rules and regulations.
• Driver's license must be unencumbered by restrictions, revocations, suspensions or points that could limit the employee's ability to drive Commission vehicles or perform driving duties required of the position.
• Contingent upon area of assignment, some positions in this class may require valid: (a) operating license (e.g., county pool operator, childcare license) as appropriate; (b) First Aid, CPR, automated external defibrillator (AED) certifications; or (c) certifications as related to assignment (e.g., Lifeguard Instruction, Fundamentals of Gymnastics).
• Pass Commission medical exam.

Qualifications

• Comprehensive knowledge of recreational facility management, safety and health regulations, budgeting principles, special event planning, procurement practices, cash handling, etc.

Skills and Characteristics

• Ability to effectively communicate and lead a team of people.
• Ability to synthesize data and transform it into coherent strategic work plans.
• Demonstrate ability to manage complex problems.
• Superb written, verbal, organizational, and interpersonal skills.
• Proficient in office software (MS Office), software for planning, scheduling, communicating (email), word processing, collecting and reporting data, preparing presentations, and researching information.
• Prominent ability to approach and interact with people of all backgrounds and the ability to think collaboratively with various members of the organization.

Benefits

Very competitive and flexible benefits programs available!