Recreation Manager

SUPPORTING RECREATION OPERATIONS

Supervises employees and supports day-to-day operations.

Understands employee positions well enough to perform duties in employees' absence.

Maintains quality, standards, and meets or exceeds customer expectations on a daily basis.

Demonstrates knowledge of job-relevant issues, products, systems, and processes.

Schedules events, programs, and activities, as well as the work of others.

Provides personal assistance, medical attention, emotional support, or other personal care to others.

Participates in the development of specific goals and plans to prioritize, organize, and accomplish work.

Supports the management of outside vendors including water sports and scuba.

Orders and manages necessary supplies. Ensures workers have supplies, equipment, tools, and uniforms necessary to do their jobs.

Maintains pool and beach areas, including overall maintenance, daily upkeep and cleanliness, and the operation of cabana units.

PROVIDING AND ENHANCING EXCEPTIONAL CUSTOMER SERVICE

Serves as a role model to demonstrate appropriate behaviors.

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

HUMAN RESOURCES ACTIVITIES

Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.

Participates in the performance appraisal system process, giving feedback when needed.

Captures and implements training activities for employees in department.

Encourages and builds mutual trust, respect, and cooperation among team members.

Communicates expectations and performance objectives to subordinates; subordinates are also open to raise questions and/or concerns.