Records & Information Management, Inside Sales Specialist

About the role

The Records and Information Management Specialist plays a crucial role in driving revenue growth and sales execution, strategic account management and retention, and leading commercial negotiations and contract strategy.

Responsibilities

• Drive Revenue Growth and Sales Execution: Identify and pursue new revenue opportunities within a defined book of business by expanding wallet share, uncovering net-new use cases, and managing the full sales cycle from initial discovery through to closing the deal.
• Execute Strategic Account Management and Retention: Own a portfolio of high-value accounts to proactively mitigate churn risk while identifying competitive threats early to protect Iron Mountain’s market position.
• Lead Commercial Negotiations and Contract Strategy: Direct complex pricing and contract negotiations, including Master Service Agreements, volume commitments, and rate structures, while partnering with Procurement and Legal to deliver long-term value.

Requirements

• 2–4+ years of experience in Account Management, Sales, or a revenue-owning, customer-facing role with a proven track record of managing complex accounts.
• Strong knowledge of Records and Information Management solutions, enterprise service environments, and Customer Relationship Management platforms such as Salesforce.
• Proven ability in advanced commercial negotiations and value-based selling frameworks, with the financial acumen to model deal structures and articulate Return on Investment.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Sales, or a related field.
• Experience in the Records and Information Management industry preferred.

Skills

• Strategic thinking and problem-solving skills.
• Excellent communication and negotiation skills.
• Ability to manage multiple priorities and deadlines.
• Proficiency in CRM systems like Salesforce.

Benefits

• Location: Tampa, FL (Iron Mountain Sales Hub).
• Work Model: Full-time in-office for the first 6 months; hybrid eligible (3 days in-office/2 days remote) thereafter.
• Competitive compensation and benefits aligned with your professional experience.
• Comprehensive health, wellness, and retirement plans to support your long-term well-being.
• Continuous learning and professional growth opportunities within a global industry leader.

Pay

Compensation and benefits are competitive and aligned with your professional experience.

Schedule

Full-time in-office for the first 6 months; hybrid eligible (3 days in-office/2 days remote) thereafter.