Receptionist/Scheduler, Sleep Center

Major Accountabilities / Critical Responsibilities

• Greets and directs visitors/patients courteously and professionally.
• Obtains, verifies and/or updates patient demographic information.
• Collections co-pay and copy of the patient’s insurance identification card.
• Affords assistance with answering and screening calls and the triaging process of all incoming telephone calls for urgent information or services.
• Schedules appointments and records and forwards messages as required.
• Responds to requests for routine information or assistance within scope of knowledge and authority and refers visitors to appropriate staff members as necessary.
• Maintains strong current knowledge of policies and operating procedures.
• Initiates calls as requested by Physician, Office Manager or other professional staff.
• Responsible for opening/closing office duties as needed.
• Photocopies, faxes, and distributes documents as required and in a timely manner.
• Maintains order of document processing area / supply closets, notifying Office Manager of the need to order supplies, ensuring all supplies are distributed upon receipt and kept in their designated areas.
• Manages incoming and outgoing departmental mail; dating as required, sorting, distributing and generating responses as appropriate and in a timely manner.

Qualifications/Requirements

• A High School Diploma or equivalent required.
• 1-3 years of related front office or customer service experience preferred.
• Demonstrated strong interpersonal, organizational skills.
• Effective communication skills, both verbal and written English proficiency required.
• Computer skills required (MS Office Word and Excel).
• Solid phone/customer service skills.
• Knowledge of office equipment operation (hospital computer system, telephone system, fax machine, copy machine, etc.).
• Ability to handle sensitive and confidential information.
• Ability to perform complex administrative tasks.
• Ability to work under pressure in a fast-paced and at times hectic environment.
• Careful attention to detail.
• Ability to work both in a team and independently.
• Ability to demonstrate professionalism.