Scheduler/Receptionist

Job Summary

The Scheduler/Receptionist plays a crucial role in maintaining the surgery schedule and ensuring smooth operations. They coordinate and schedule surgeries, verify patient information, and communicate with patients and staff.

Key Responsibilities

• Coordinate and schedule surgeries while working closely with physicians and patients.
• Verify patient information, insurance coverage, and surgical documentation to ensure everything is in order before procedures.
• Communicate pre-operative instructions and guidelines to patients, ensuring they are well-prepared.
• Serve as the primary contact for surgery-related inquiries, offering clear and compassionate communication to patients and their families.
• Adjust and manage surgical schedules to accommodate emergencies, changes, and cancellations.
• Collaborate with the clinical team to ensure that the surgical workflow is efficient and all necessary resources are available.
• Maintain meticulous records of patient schedules, documentation, and follow-up care appointments.

Required Skills

• High School Diploma or equivalent.
• Minimum 2-4 years of hospital or medical office experience required.
• Ability to communicate verbally and non-verbally in a professional way.
• Able to use time wisely in preparing work area to meet high-paced demand.
• Show a genuine desire to work and improve the hospital as a whole.
• Professional appearance.
• Strong medical terminology.
• Demonstrate excellent phone etiquette and exceptional customer service skills.