Scheduler/Receptionist

Req #: 0000260370 | Full-Time, Hourly | Community Medical Center, Toms River, NJ

About the Role

The Scheduler/Receptionist performs clerical and administrative tasks within the radiology department, ensuring smooth operations and excellent patient communication.

Responsibilities

• Greet patients and manage appointments, including scheduling and patient arrival for procedures.
• Assist patients with screening forms and associated paperwork.
• Handle in-person and phone communications professionally.
• Monitor Radiology wait times to keep patients and families informed during visits.
• Cover diverse tasks such as file room management, CD uploads, escalation of radiology read requests, and patient billing.
• Adhere to patient confidentiality and HIPAA regulations.
• Demonstrate competence in IDX for ICD-10 use, billing details, scheduling, reporting, and reception functions.
• Interact professionally through personal, telephone, or written communication, providing appropriate assistance.
• Report patient complaints, problems, or unusual occurrences immediately to appropriate staff.
• Retrieve and fax reports to requesting physicians, nursing units, physician offices, and ancillary departments.
• Schedule all procedures correctly for Ultrasound, Nuclear Medicine, CT, Diagnostic, and Mammography.
• Transport patients to floor units or emergency departments if required.
• Flexibility for coverage during operational hours, including rotating weekends and holidays as needed.

Requirements

• High School Diploma or GED.
• CPR BLS certification from the American Heart Association (required within 3 months of employment).
• Strong computer skills, including Microsoft Office.
• Excellent customer service and interpersonal communication skills.
• Experience with PACS and EPIC preferred.

Schedule

• Full-Time, Days: Monday - Friday, 8:00 AM - 4:30 PM.
• Holiday rotation as needed.

Pay

$17.00 - $21.00 per hour. The compensation offered will depend on the candidate's educational background, skills, and professional experience.

Benefits

• Paid Time Off (PTO).
• Medical and Prescription Drug Insurance.
• Dental and Vision Insurance.
• Retirement Plans.
• Short & Long Term Disability.
• Life & Accidental Death Insurance.
• Tuition Reimbursement.
• Health Care/Dependent Care Flexible Spending Accounts.
• Wellness Programs.
• Voluntary Benefits (e.g., Pet Insurance).
• Discounts through partners such as NJ Devils, NJ PAC, Verizon, and more.