Receptionist / Office Supervisor

About Us Mindful Sprouts is a multi-disciplinary pediatric therapy center offering ABA and Speech therapy services in a warm, family-centered environment. We are committed to delivering compassionate, high-quality care and are seeking a Receptionist / Office Supervisor to join our growing team. Job Summary: The Receptionist / Office Supervisor serves as the first point of contact for clients and families and plays a key role in the day-to-day operations of the clinic. This individual will be responsible for front-desk duties, client communications, and supporting administrative processes to ensure a smooth and welcoming experience for all. Key Responsibilities Reception Duties: Greet clients and visitors with warmth and professionalismAnswer phone calls, return voicemails, and direct inquiries to the appropriate team membersSchedule appointments, maintain therapy calendars, and manage cancellations/reschedulesMonitor client attendance and notify appropriate staff of changesAddress client concerns professionally and promptly, or escalate to the appropriate person or department when necessary Administrative & Office Management: Maintain updated client records and documentation (e.g., intake forms, insurance cards, consent forms)Ensure timely collection of required paperwork and authorizationsSupport insurance verification and intake coordination when neededMaintain cleanliness and organization of the reception and common areasOrder office supplies and therapy materials as neededCommunicate effectively with clinical and administrative team members Supervisory Duties (if applicable): Oversee front office assistants or volunteers (if applicable)Collaborate with leadership to improve office procedures and systemsSupport the onboarding of new administrative staff Qualifications: High school diploma or equivalent (associate’s or bachelor’s degree preferred)Prior experience in a medical office or therapy clinic is strongly preferredExcellent organizational and communication skillsProfessional, friendly, and patient demeanorAbility to multitask and remain calm in a fast-paced environmentBilingual (English/Spanish) is a plus Work Hours & Compensation: Full-time, Monday through FridayCompensation based on experienceBenefits package available after probationary period Powered by JazzHR Qyg4Q6iUFF