Receptionist/Medical Records

Primary Responsibilities

• Greet and register patients in a friendly and professional manner.
• Verify patient demographics, insurance information, identification, and required documentation.
• Collect applicable copayments, deductibles, and other patient-responsibility amounts.
• Answer and route telephone calls and assist patients, visitors, physicians, and staff.
• Prepare patient charts and registration packets for upcoming procedures.
• Review patient paperwork for accuracy, required signatures, and correct patient identification.
• Scan, index, file, organize, retrieve, and maintain electronic and paper medical records.
• Review medical records for completeness and obtain missing documentation, reports, or signatures.
• Accurately enter information from patient medical-record charts into the electronic health record system.
• Process authorized medical-record requests and releases of information.
• Protect the privacy, confidentiality, accuracy, and security of all patient information.
• Complete additional front-office and medical-record duties as assigned.

Qualifications

• A high school diploma or GED is required.
• Previous medical office, patient registration, or medical records experience is preferred.
• Maintains a positive, respectful, and team-oriented work environment.
• Strong customer service, communication, computer, typing, and data-entry skills.
• Excellent attention to detail, accuracy, organization, and time management.
• Able to manage multiple priorities in a fast-paced healthcare environment.
• Able to work independently, take initiative, and complete responsibilities without ongoing direction or supervision.
• Knowledge of HIPAA, medical terminology, and insurance processes is preferred.
• Dependable attendance and punctuality are required.

Schedule

This is a full-time position with hours that vary based on the operating room surgical schedule. Applicants must have the flexibility to work shifts beginning as early as 5:00 a.m. and ending as late as 4:00 p.m.