Receptionist - Medical

About the role

Under the direct supervision of the Health Center Manager and the general supervision of the Regional Operations Manager, the Receptionist will follow the protocols of the Community Health Centers of the Central Coast, Inc. (CHCCC), by greeting patients in a professional and courteous manner, managing provider schedules to ensure access and efficiency, assisting patients through the registration process, and receiving payments for rendered services. It is the primary purpose of CHCCC to provide the highest quality of total care possible to the patient population it serves. Such a level of quality depends ultimately on the staff's desire and ability to work together, individually, and as a team. The employee is expected to be professional, punctual, maintain regular attendance, cooperative, motivated, and organized at all times.

Responsibilities

• Performs duties per Standard Work and Skills Competency Check-Off list.
• Actively participates in assigned Patient Care Team duties and activities.
• Provides quality customer service using AIDET Standards.
• Answers telephone promptly with a courteous and professional manner.
• Handle high volume of patients and internal/externals customers, and handle frequent changes, delay or unexpected events.
• Checks patients in-and-out through the practice management system and verifies information.
• Performs cashiering duties and collects co-payments, payments, and outstanding balances.
• Reviews and manages patient schedules to anticipate for missed opportunities, scheduling errors, registration form updates, insurance eligibility, and co-payments.
• Schedules patients per protocol and refers triage calls to nursing staff.
• Confirms appointments for primary care and ancillary services within 24 hours of appointment.
• Assists with pre-visit planning.
• Assists patients with the completion of appropriate forms and reviews for accuracy and completeness.
• Accurately enters and updates demographic and payer data in practice management system.
• Verification of coverage and payer eligibility, which may include programs, private insurances, Medi-Cal, and Sliding Fee.
• Informs patients about all available services and programs.