Receptionist - Medical

About the role

The Receptionist under the direct supervision of the Health Center Manager and the general supervision of the Regional Operations Manager, follows the protocols of the Community Health Centers of the Central Coast, Inc. (CHCCC).

Responsibilities

• Greet patients in a professional and courteous manner.
• Manage provider schedules to ensure access and efficiency.
• Absorb and assist patients through the registration process.
• Receive payments for rendered services.
• Check patients in-and-out through the practice management system and verify information.
• Perform cashiering duties and collect co-payments, payments, and outstanding balances.
• Review and manage patient schedules to anticipate for missed opportunities, scheduling errors, registration form updates, insurance eligibility, and co-payments.
• Schedule patients per protocol and refer triage calls to nursing staff.
• Confirm appointments for primary care and ancillary services within 24 hours of appointment.
• Assist with pre-visit planning.
• Assist patients with the completion of appropriate forms and review for accuracy and completeness.
• Accurately enter and update demographic and payer data in practice management system.
• Verify coverage and payer eligibility, which may include programs, private insurances, Medi-Cal, and Sliding Fee.
• Inform patients about all available services and programs.
• Observe for patients in distress and promptly report to nursing staff.
• Demonstrate and maintain knowledge of practice management system, payers, and Standard Work.
• Maintain inventory of paperwork and ensure most up to date form is being used.
• Issue visitor passes when required.
• Perform variety of clerical duties.
• Adhere to and observe all safety policies and procedures, inclusive of infection control rules and regulations.
• Show knowledge and skills necessary to provide care appropriate to the age of the patients served (infants, pediatrics, adolescents, adults or geriatrics).
• Show cultural sensitivity and competence with patients.
• Adhere to HIPAA, employee confidentiality, and privileged communications (patient, employee, and corporation).

Qualifications

• High school diploma or GED equivalent required.
• Minimum one year of customer service position preferably in a medical setting.
• Excellent verbal and written communication skills.
• Knowledge of medical terminology is desirable.
• Ability to remain professional and courteous with customers and patients.
• Required to pass a criminal history background check upon hire.
• Annual health examination; annual Tuberculosis skin test clearance or chest x-ray; proof of immunity to MMR, Varicella, and Hepatitis B; proof of Tdap vaccine; during current flu season, must provide proof of influenza vaccine or a signed declination form.
• Must be willing to have a flexible work schedule that may include evenings/weekends, and travel as needed.