Medical Receptionist

About the role

Carolina Digestive Health Associates is seeking a full-time Medical Receptionist for its Pineville office to promote the efficient delivery of patient care services. The ideal candidate is a detail-oriented, reliable team player who serves as the first point of contact for patients and visitors and consistently provides a professional, welcoming experience.

Responsibilities

• Welcome and check in patients and vendors promptly upon arrival.
• Collect, verify, and scan insurance cards, government-issued IDs, and required documents into the EHR.
• Update and confirm patient demographics, insurance details, and other necessary information.
• Obtain required signatures for forms, authorizations, and consents via iPad or paper as needed.
• Ensure HIPAA consent and financial forms are completed and uploaded to the EMR.
• Process patient payments, manage outstanding balances, and assist with payment arrangements.
• Verify insurance eligibility and confirm appointments prior to visits.
• Schedule follow-up appointments during checkout.
• Provide patients with lab orders when applicable.
• Reconcile petty cash and balance funds against reports.
• Answer incoming calls according to established standards and assist with patient inquiries.
• Prepare charts for upcoming appointments, including document scanning and pathology report filing.
• Send portal invitations to all patients.
• Distribute office visit recall notifications to patients.
• Reschedule appointments as needed due to template or schedule changes.
• Monitor and manage RightFax daily.
• Participate in monthly TEAMS meetings, including at least one in-person meeting annually.
• Respond promptly to TEAMS and email communications while on duty.
• Travel to other clinic locations as directed by the supervisor.
• Comply with HIPAA, OSHA, AAAHC, and infection control guidelines.
• Prioritize patient safety and confidentiality at all times.
• Maintain a clean, organized lobby and waiting area.
• Follow all established safety protocols.
• Perform additional duties as assigned.

Requirements

• High school diploma or GED required.
• Experience working in a specialty practice is strongly preferred.
• At least one year of experience in customer service, a medical office, administrative support, or a related field (preferred).
• Strong communication and customer service skills.
• Commitment to delivering high-quality service while supporting the organization’s mission and values.
• Ability to multitask effectively in a fast-paced clinical environment.
• Strong attention to detail and accuracy.
• Proficient in Microsoft Office with the ability to quickly learn medical software systems.
• Skilled in prioritizing tasks and managing multiple responsibilities simultaneously.
• Demonstrates professionalism, teamwork, and dependability.
• Maintains consistent punctuality and reliable attendance.