Receptionist - Medical

About the role

The Receptionist will follow the protocols of the Community Health Centers of the Central Coast, Inc. (CHCCC), by greeting patients in a professional and courteous manner, managing provider schedules to ensure access and efficiency, assisting patients through the registration process, and receiving payments for rendered services.

Responsibilities

• Follows Standard Work and Skills Competency Check-Off list.
• Participates in assigned Patient Care Team duties and activities.
• Provides quality customer service using AIDET Standards.
• Answers telephone promptly with a courteous and professional manner.
• Handles high volume of patients and internal/external customers, and handles frequent changes, delays, or unexpected events.
• Checks patients in-and-out through the practice management system and verifies information.
• Performs cashiering duties and collects co-payments, payments, and outstanding balances.
• Reviews and manages patient schedules to anticipate for missed opportunities, scheduling errors, registration form updates, insurance eligibility, and co-payments.
• Schedules patients per protocol and refers triage calls to nursing staff.
• Confirms appointments for primary care and ancillary services within 24 hours of appointment.
• Affords assistance with pre-visit planning.
• Affords assistance with the completion of appropriate forms and reviews for accuracy and completeness.
• Affords accurate entry and update of demographic and payer data in practice management system.
• Verifies coverage and payer eligibility, which may include programs, private insurances, Medi-Cal, and sliding fee.
• Informs patients about all available services and programs.
• Observes for patients in distress and promptly reports to nursing staff.
• Demonstrates and maintains knowledge of practice management system, payers, and Standard Work.
• Maintains and adheres to inventory of paperwork and ensures most up to date form is being used.
• Issues visitor passes when required.
• Performs variety of clerical duties.
• Demonstrates adherence to and observes all safety policies and procedures, inclusive of infection control rules and regulations.
• Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served (infants, pediatrics, adolescents, adults or geriatrics).
• Demonstrates knowledge of domestic violence, child and dependent abuse protocols.
• Demonstrates cultural sensitivity and competence with patients.
• Maintains and adheres to HIPAA, employee confidentiality, and privileged communications (patient, employee, and corporation).

Qualifications

• High school diploma or GED equivalent required.
• Minimum one year of customer service position preferably in a medical setting.
• Ability to remain professional and courteous with customers and patients.
• Excellent verbal and written communication skills.
• Knowledge of medical terminology is desirable.
• Bilingual - ability to read, speak and write in English and another language is desirable.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Education and experience in medical front office procedures is desired.
• Possession of current, valid, unrestricted California Driver's License (Class C) required.
• CPR (BLS-C) card preferred.

Skills

• Computer skills experience with word processing, spreadsheets, email, and keyboarding required.
• Microsoft Office skills preferred.
• Working knowledge of EHR preferred.

Benefits

Annual health examination; annual Tuberculosis skin test clearance or chest x-ray; proof of immunity to MMR, Varicella, and Hepatitis B; proof of Tdap vaccine; during current flu season, must provide proof of influenza vaccine or a signed declination form.

If declined, a flu mask is mandatory during flu season.

Pay

$21.00 - $23.15 per hour

Schedule

Flexible work schedule that may include evenings/weekends, and travel as needed.