Receptionist - Medical

SUMMARY

Under the direct supervision of the Health Center Manager and the general supervision of the Regional Operations Manager, the Receptionist will follow the protocols of the Community Health Centers of the Central Coast, Inc. (CHCCC), by greeting patients in a professional and courteous manner, managing provider schedules to ensure access and efficiency, assisting patients through the registration process, and receiving payments for rendered services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Performs duties per Standard Work and Skills Competency Check-Off list.
• Participates in assigned Patient Care Team duties and activities.
• Provides quality customer service using AIDET Standards.
• Answers telephone promptly with a courteous and professional manner.
• Handles high volume of patients and internal/external customers, and handles frequent changes, delays, or unexpected events.
• Checks patients in-and-out through the practice management system and verifies information.
• Performs cashiering duties and collects co-payments, payments, and outstanding balances.
• Reviews and manages patient schedules to anticipate for missed opportunities, scheduling errors, registration form updates, insurance eligibility, and co-payments.
• Schedules patients per protocol and refers triage calls to nursing staff.
• Confirms appointments for primary care and ancillary services within 24 hours of appointment.
• Assists with pre-visit planning.
• Assists patients with the completion of appropriate forms and reviews for accuracy and completeness.
• Accurately enters and updates demographic and payer data in practice management system.
• Verifies coverage and payer eligibility, which may include programs, private insurances, Medi-Cal, and sliding fee.
• Informs patients about all available services and programs.
• Observes for patients in distress and promptly reports to nursing staff.
• Demonstrates and maintains knowledge of practice management system, payers, and Standard Work.
• Maintains inventory of paperwork and ensures most up to date form is being used.
• Issues visitor passes when required.
• Performs variety of clerical duties.
• Demonstrates adherence to and observes all safety policies and procedures, inclusive of infection control rules and regulations.
• Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served (infants, pediatrics, adolescents, adults, or geriatrics).
• Demonstrates knowledge of domestic violence, child and dependent abuse protocols.
• Demonstrates cultural sensitivity and competence with patients.
• Maintains and adheres to HIPAA, employee confidentiality, and privileged communications (patient, employee, and corporation).

QUALIFICATIONS

• High school diploma or GED equivalent required.
• Minimum one year of customer service position preferably in a medical setting. Ability to remain professional and courteous with customers and patients. Must have excellent verbal and written communication skills. Knowledge of medical terminology is desirable.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of patients or employees of organization.
• Bilingual - ability to read, speak and write in English and another language is desirable.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratios, and percent, and to draw and interpret bar graphs.
• Ability to apply sound judgment in understanding to carry out instructions in written or oral form. Ability to make appropriate job decisions following standard office policies and past precedents.
• Experience with word processing, spreadsheets, email, and keyboarding required. Microsoft Office skills preferred. Working knowledge of EHR preferred.
• Certificate in Medical Front Office procedures desired.
• Possession of current, valid, unrestricted California Driver's License (Class C) required.
• CPR (BLS-C) card preferred.