Receptionist, Medical II
About the role
Team members are assigned a primary role on the patient access team and may perform check-in, registration and scheduling functions, as well as address inquires via telephone, email, or fax. The care Model Process (CMP) guidelines are to be utilized and followed for all workflows.
Responsibilities
- Answer incoming calls in queue and support department internal lines
- Review and understand individual and team measures that support service goals
- Direct emergency calls in an appropriate manner according to department guidelines
- Greet and direct patients to appropriate patient care areas
- Complete necessary paperwork to support the patient visit
- Complete the closing process for collection of payments and co-pays
- Conduct patient reminder calls or prepares written notification for scheduled appointments
- Establishes and maintains department files and providers schedules
- Promote and maintain good patient relations and confidentiality
Qualifications
- 6 months related experience
- High School diploma or equivalent
- Two years in customer service, working in a hospital, or medical clinic setting or graduate of a formal training program in medical reception or customer service
- Some medical background preferred
- Two-year degree in related studies preferred
Benefits
- Health, vision and dental insurance
- 401k retirement program
- Competitive paid time off (PTO)
- Short-term disability pay, long-term disability and life insurance options
- Flexible spending accounts (FSAs)
- Education reimbursement
- Employee assistance programs (EAP), an employee well-being program
- Free parking
- Employee recognition and rewards
About Hudson Hospital & Clinic
Hudson Hospital & Clinic is part of HealthPartners, a comprehensive health care system serving more than 1.2 million patients across Minnesota and western Wisconsin. Hudson Hospital & Clinic has been a trusted caretaker of the Hudson, Wisconsin community for 70 years, working closely with our partner hospitals and clinics in the St. Croix Valley. Our team includes around 415 employees, more than 70+ providers, and 38 volunteers, offering a full range of hospital, primary, and specialty care services. We are an award-winning hospital, located just off I-94 between the Minnesota and Wisconsin border, where you’ll find exceptional, personalized care at Hudson Hospital & Clinic.
About Us
At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work. We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world. At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.
Benefits
- Designed To Support Your Total Health
- We’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance.
- We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities.
- Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.
Equal Opportunity Employer
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.