Receptionist, Medical Clinics, Full Time

About the role

The Medical Clinic Receptionist serves as the first point of contact for patients and visitors, providing exceptional customer service while supporting the daily operations of the medical clinic. This position is responsible for greeting patients, scheduling appointments, registering patients, verifying insurance information, collecting payments, answering phones, and performing a variety of administrative duties. The Medical Clinic Receptionist promotes a positive patient experience by maintaining professionalism, accuracy, confidentiality, and efficiency in all interactions while supporting the hospital's mission of delivering quality healthcare close to home.

Responsibilities

• Greet and check in patients in a professional and courteous manner.
• Schedule, reschedule, and confirm patient appointments.
• Answer and direct incoming phone calls promptly and professionally.
• Verify patient demographics and insurance information.
• Collect copays, deductibles, and other patient payments.
• Register new patients and maintain accurate electronic medical records.
• Scan, file, and organize medical documents.
• Coordinate with providers, nurses, and other clinic staff to ensure efficient patient flow.
• Maintain patient confidentiality and comply with HIPAA