Medical Receptionist, Full-Time

About the Role

American Family Care is seeking a detail‑oriented Medical Receptionist to serve as the face of our urgent care clinic. You will be the first point of contact for patients and play a critical role in insurance verification, financial counseling, and revenue protection while delivering exceptional patient service.

Location: Our state‑of‑the‑art urgent care facility.

Responsibilities

• Master Insurance Verification: Meticulously verify coverage before services are provided to prevent claim denials and maximize revenue capture.
• Financial Counseling: Clearly explain costs, billing processes, and insurance complexities to patients.
• Billing Problem Solving: Proactively identify and resolve insurance discrepancies and billing issues before they impact revenue.
• Drive Patient Satisfaction: Deliver exceptional service during difficult financial conversations, keeping patients happy while handling payment matters.
• Be the Face of AFC: Greet patients with warmth and professionalism that reflects AFC’s brand.
• Own the Front Desk Flow: Process payments, schedule appointments, and manage patient check‑ins with lightning efficiency.
• Protect Patient Information: Maintain organized records while strictly following HIPAA regulations.

Requirements

• Experience with insurance verification and medical billing (non‑negotiable).
• Ability to explain complex insurance concepts to frustrated patients with empathy and clarity.
• Obsessive attention to detail; a single‑digit error in an insurance ID can cost thousands.
• Prior experience as a Medical Receptionist, Administrative Assistant, or in a customer‑service role within a medical office.
• Tech‑savvy with medical billing software and EMR systems.
• Excellent problem‑solving skills to find billing solutions that work for both patients and the clinic.
• Positive attitude when handling challenging financial conversations.
• High school diploma preferred; X‑Ray Tech, Medical Assistant, or related certification is a plus.
• Active BLS certification required or must be obtained within the defined onboarding period.

Skills

• Insurance verification and eligibility checking
• Patient financial counseling
• Medical billing and claim resolution
• Front‑desk operations and appointment scheduling
• HIPAA compliance and record management
• Effective communication and empathy
• Problem‑solving and critical thinking
• Proficiency with EMR and billing software

Benefits

• Medical, Dental & Vision Insurance (available after 30 days)
• Mental Health & Prescription Coverage
• Health Savings Account (HSA) with employer contributions
• Short & Long‑Term Disability + Life Insurance
• 401(k) with employer match
• Paid Time Off starting at 152 hours per year
• Employee Assistance Program (free counseling sessions)
• Uniform allowance, Verizon discount, and additional perks

Pay

Anticipated hourly rate: $16.50 – $19.00 (actual compensation may vary based on experience, skills, education, certifications, internal equity, and market conditions).

Schedule

Full‑time with flexible shifts, including some evenings and weekends; guaranteed at least 36 hours per week.