Medical Receptionist, Full-Time

About the role

At American Family Care, we're not just treating patients – we're revolutionizing how people access healthcare. As the nation's leading urgent care provider with over 400 clinics across 26 states, we're looking for a detail-oriented Medical Receptionist to be the face of our clinic and the first step in our patient-first approach. The role is based at our state‑of‑the‑art urgent care facility.

Responsibilities

• Master Insurance Verification: meticulously verify coverage BEFORE services are provided, prevent claim denials, and maximize revenue capture
• Excel at Financial Counseling: confidently explain costs, billing processes, and insurance complexities to patients in a way they understand
• Solve Billing Problems: proactively identify and resolve insurance discrepancies and billing issues before they impact revenue
• Drive Patient Satisfaction: deliver exceptional service even during difficult financial conversations - keeping patients happy while handling payment matters
• Be the Face of AFC: greet patients with the warmth and professionalism that makes AFC stand out in healthcare
• Own the Front Desk Flow: process payments, schedule appointments, and manage patient check-ins with lightning efficiency
• Protect Patient Information: maintain organized records while strictly following HIPAA regulations

Requirements

• High school diploma preferred; X‑Ray Tech, Medical Assistant or related certification is a plus
• Active BLS certification required or must be obtained within defined onboarding period

Qualifications

• Experience with insurance verification and medical billing (non‑negotiable)
• Ability to explain complex insurance concepts to frustrated patients with empathy and clarity
• Obsessively detail‑oriented – a single digit error in an insurance ID can cost thousands
• Background as a Medical Receptionist, Administrative Assistant, or in any Customer Service role in a medical office setting
• Tech‑savvy with medical billing software and EMR systems
• Excellent problem‑solving skills and able to