Medical Receptionist, Full-Time

About the Role

We're looking for a detail-oriented Medical Receptionist to be the face of our clinic and the first step in our patient-first approach. As our front desk receptionist, your precision with insurance verification directly impacts both patient experience and our clinic's financial health. We need someone exceptional at insurance verification and revenue recovery, with the ability to accurately verify coverage, explain costs clearly to patients, and ensure clean claims.

Responsibilities

• Master Insurance Verification: Meticulously verify coverage BEFORE services are provided, prevent claim denials, and maximize revenue capture
• Excel at Financial Counseling: Confidently explain costs, billing processes, and insurance complexities to patients in a way they understand
• Solve Billing Problems: Proactively identify and resolve insurance discrepancies and billing issues before they impact revenue
• Drive Patient Satisfaction: Deliver exceptional service even during difficult financial conversations - keeping patients happy while handling payment matters
• Be the Face of AFC: Greet patients with the warmth and professionalism that makes AFC stand out in healthcare
• Own the Front Desk Flow: Process payments, schedule appointments, and manage patient check-ins with lightning efficiency
• Protect Patient Information: Maintain organized records while strictly following HIPAA regulations

Requirements

• Experience with insurance verification and medical billing (non-negotiable!)
• Ability to explain complex insurance concepts to frustrated patients with empathy and clarity
• Obsessively detail-oriented – a single digit error in an insurance ID can cost thousands
• Experience as a Medical Receptionist, Administrative Assistant, or in any Customer Service role in a medical office setting
• Tech-savvy with medical billing software and EMR systems
• Excellent problem-solving skills and ability to find billing solutions that work for both patients and the clinic
• Maintain a positive attitude even when dealing with challenging financial conversations
• High school diploma preferred; X-Ray Tech, Medical Assistant or related certification is a plus
• Active BLS certification required or must be obtained within defined onboarding period

Benefits

• Medical, Dental & Vision Insurance (available after 30 days)
• Mental Health & Prescription Coverage
• Health Savings Account (HSA) with employer contributions
• Short & Long-Term Disability + Life Insurance
• 401(k) with Employer Match
• Paid Time Off starting at 152 hours/year
• Employee Assistance Program (free counseling sessions)
• Uniform Allowance + Verizon Discount + More

Pay

The anticipated pay range for this position is $16.50 to $19.00 per hour. Actual compensation may vary based on relevant experience, skills, education, certifications, internal equity, and market conditions.

Schedule

Full-time with flexible shifts (some evenings/weekends). Guaranteed at least 36 hours per week.

What's In It For You

• Develop highly marketable skills in medical billing and insurance - some of the most in-demand talents in healthcare
• Receive specialized training in insurance verification and patient financial counseling
• Make a dual impact: help patients navigate healthcare costs while ensuring our clinic remains financially healthy
• Build transferable clerical and revenue cycle management skills that are valuable across the healthcare industry
• Be part of healthcare innovation that's expanding nationwide
• Clear Career Path: Grow with AFC into roles like Billing Specialist, Revenue Cycle Analyst, or Front Desk Supervisor — or move into clinic leadership and management as we continue expanding to 500+ locations