Receptionist, Medical Clinic, Full Time

Position Summary

The Medical Clinic Receptionist serves as the first point of contact for patients and visitors, providing exceptional customer service while supporting the daily operations of the medical clinic. This position is responsible for greeting patients, scheduling appointments, registering patients, verifying insurance information, collecting payments, answering phones, and performing a variety of administrative duties. The Medical Clinic Receptionist promotes a positive patient experience by maintaining professionalism, accuracy, confidentiality, and efficiency in all interactions while supporting the hospital's mission of delivering quality healthcare close to home.

Essential Job Duties

• Greet and check in patients in a professional and courteous manner.
• Schedule, reschedule, and confirm patient appointments.
• Answer and direct incoming phone calls promptly and professionally.
• Verify patient demographics and insurance information.
• Collect copays, deductibles, and other patient payments.
• Register new patients and maintain accurate electronic medical records.
• Scan, file, and organize medical documents.
• Collapse coordination with providers, nurses, and other clinic staff to ensure efficient patient flow.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Aid with referrals, medical records requests, and other clerical duties as assigned.

Qualifications

• A high school diploma or GED is required.
• Previous medical office or receptionist experience is preferred.
• Knowledge of medical terminology and insurance verification is preferred.
• Experience with electronic health records (EHR) systems is a plus.
• Excellent customer service, communication, and interpersonal skills are essential.
• Strong organizational skills with the ability to multitask in a busy environment are required.
• Basic computer proficiency, including Microsoft Office applications, is necessary.

Experience

• A minimum of one (1) year of customer service or receptionist experience is required.
• Previous experience in a medical office, physician practice, hospital, or other healthcare setting is preferred.
• Experience with patient registration, appointment scheduling, insurance verification, electronic health records (EHR), and multi-line telephone systems is preferred.
• Cash handling and payment collection experience is a plus.

Schedule

This position is a Full-Time Day Shift position.

Physical Requirements

• Frequently sit, stand, and walk throughout the workday.
• Frequently use hands and fingers for typing and operating office equipment.
• Occasionally lift and carry up to 20 pounds.
• Ability to communicate effectively in person and by telephone.
• Ability to work in a fast-paced environment while maintaining attention to detail.

Why Join Northwest Florida Community Hospital?

At Northwest Florida Community Hospital, we are committed to providing compassionate, high-quality healthcare close to home while fostering a positive, supportive workplace for our employees. We are an Equal Opportunity Employer and offer an enjoyable, team-oriented work environment along with an excellent benefits package for full-time associates, including:

• Medical, Dental, and Vision Insurance
• Life and Disability Insurance
• Paid Time Off (PTO)
• Tuition Reimbursement
• 401(k) Retirement Savings Plan with Employer Match
• Opportunities for Professional Growth and Development

Join our team and make a difference in the lives of our patients and the community we proudly serve!