Medical Receptionist, Full-Time

About the role

Help Us Keep Life Uninterrupted! At American Family Care, we're not just treating patients – we're revolutionizing how people access healthcare. As the nation's leading urgent care provider with over 400 clinics across 26 states, we're looking for a detail-oriented Medical Receptionist to be the face of our clinic and the first step in our patient-first approach.

Responsibilities

• Meticulously verify coverage BEFORE services are provided, preventing claim denials, and maximizing revenue capture
• Excel at Financial Counseling: Confidently explain costs, billing processes, and insurance complexities to patients in a way they understand
• Solve Billing Problems: Proactively identify and resolve insurance discrepancies and billing issues before they impact revenue
• Drive Patient Satisfaction: Deliver exceptional service even during difficult financial conversations - keeping patients happy while handling payment matters
• Own the Front Desk Flow: Process payments, schedule appointments, and manage patient check-ins with lightning efficiency
• Protect Patient Information: Maintain organized records while strictly following HIPAA regulations

Requirements

• Experience with insurance verification and medical billing (non-negotiable)
• Ability to explain complex insurance concepts to frustrated patients with empathy and clarity
• Obsessively detail-oriented – a single digit error in an insurance ID can cost thousands
• Worked as a Medical Receptionist, Administrative Assistant, or in any Customer Service role in a medical office setting
• Tech-savvy with medical billing software and EMR systems
• Excellent problem-solving skills and can find billing solutions that work for both patients and the clinic
• Maintain a positive attitude even when dealing with challenging financial conversations

Qualifications

• High school diploma preferred; X-Ray Tech, Medical Assistant or related certification is a plus
• Active BLS certification required or must be obtained within defined onboarding period

Skills

• Insurance Verification
• Financial Counseling
• Billing Problem Solving
• Patient Satisfaction
• Front Desk Flow Management
• Protecting Patient Information

Benefits

• Medical, Dental & Vision Insurance (available after 30 days)
• Mental Health & Prescription Coverage
• Health Savings Account (HSA) with employer contributions
• Short & Long-Term Disability + Life Insurance
• Paid Time Off starting at 152 hours/year
• Employee Assistance Program (free counseling sessions)
• Uniform Allowance + Verizon Discount + More

Pay

The anticipated pay range for this position is $16.50 to $19.00 per hour. Actual compensation may vary based on a variety of factors, including but not limited to relevant experience, skills, education, certifications, internal equity, and market conditions.

Schedule

Full-time with flexible shifts (some evenings/weekends)