Medical Receptionist, Full-Time

About the role

At American Family Care, we're revolutionizing how people access healthcare. We're seeking a Medical Receptionist to join our team and be the face of our clinic, ensuring both patient experience and financial health.

Responsibilities

• Meticulously verify coverage BEFORE services are provided, preventing claim denials, and maximizing revenue capture
• Excel at financial counseling, confidently explaining costs, billing processes, and insurance complexities to patients
• Solve billing problems proactively, identifying and resolving insurance discrepancies and billing issues before they impact revenue
• Drive patient satisfaction by delivering exceptional service even during difficult financial conversations
• Own the front desk flow, processing payments, scheduling appointments, and managing patient check-ins with lightning efficiency
• Maintain organized records while strictly following HIPAA regulations

Requirements

• Experience with insurance verification and medical billing (non-negotiable)
• Ability to explain complex insurance concepts to patients with empathy and clarity
• Obsessively detail-oriented, able to handle single-digit errors in insurance IDs
• Previous experience as a Medical Receptionist, Administrative Assistant, or in a similar customer service role in a medical office setting
• Tech-savvy with medical billing software and EMR systems
• Excellent problem-solving skills and the ability to find billing solutions that work for both patients and the clinic
• A positive attitude even when dealing with challenging financial conversations

Qualifications

• High school diploma preferred; X-Ray Tech, Medical Assistant, or related certification is a plus
• Active BLS certification required or must be obtained within defined onboarding period

Skills

• Insurance verification
• Financial counseling
• Billing problem solving
• Patient satisfaction
• Front desk operations

Benefits

• Medical, Dental & Vision Insurance (after 30 days)
• Mental Health & Prescription Coverage
• Health Savings Account (HSA) with employer contributions
• Short & Long-Term Disability + Life Insurance
• Paid Time Off starting at 152 hours/year
• Employee Assistance Program (free counseling sessions)
• Uniform Allowance + Verizon Discount + More

Pay

The anticipated pay range for this position is $21.00 – $24.50 per hour. Actual compensation may vary based on a variety of factors, including but not limited to relevant experience, skills, education, certifications, internal equity, and market conditions.

Schedule

Full-time with flexible shifts (some evenings/weekends)