Medical Receptionist, Full Time

About the role

At American Family Care, we're revolutionizing how people access healthcare. As the nation's leading urgent care provider with over 200 clinics across 26 states, we're seeking a detail-oriented Medical Receptionist to join our team.

Responsibilities

• Meticulously verify coverage BEFORE services are provided, preventing claim denials, and maximizing revenue capture
• Excel at financial counseling by confidently explaining costs, billing processes, and insurance complexities to patients in a way they understand
• Solve billing problems proactively by identifying and resolving insurance discrepancies and billing issues before they impact revenue
• Drive patient satisfaction by delivering exceptional service even during difficult financial conversations
• Own the front desk flow by processing payments, scheduling appointments, and managing patient check-ins with lightning efficiency
• Maintain organized records while strictly following HIPAA regulations

Requirements

• Experience with insurance verification and medical billing (non-negotiable)
• Ability to explain complex insurance concepts to frustrated patients with empathy and clarity
• Obsessively detail-oriented – a single digit error in an insurance ID can cost thousands
• Worked as a Medical Receptionist, Administrative Assistant, or in any Customer Service role in a medical office setting
• Tech-savvy with medical billing software and EMR systems
• Excellent problem-solving skills and can find billing solutions that work for both patients and the clinic
• Maintain a positive attitude even when dealing with challenging financial conversations

Qualifications

• High school diploma required
• X-Ray Tech, Medical Assistant, or related certification is a plus
• Active BLS certification required or must be obtained within defined onboarding period

Benefits

• Medical, Dental & Vision Insurance (available after 30 days)
• Mental Health & Prescription Coverage
• Health Savings Account (HSA) with employer contributions
• Short & Long-Term Disability + Life Insurance
• 401(k) with Employer Match
• Paid Time Off starting at 152 hours/year
• Employee Assistance Program (free counseling sessions)
• Uniform Allowance + Verizon Discount + More

Pay

The anticipated pay range for this position is $16.50 to 19.00 per hour. Actual compensation may vary based on a variety of factors, including but not limited to relevant experience, skills, education, certifications, internal equity, and market conditions.

Schedule

Full-time with flexible shifts (some evenings/weekends)