Receptionist (Full-Time)

Description

LBPM+Fairgrove is seeking a friendly, organized, and customer-focused Receptionist to serve as the first point of contact for our guests, clients, and employees.

Role and Responsibilities

• Greet visitors and direct them to the appropriate department or staff member.
• Answer and manage a high volume of incoming phone calls in a courteous and timely manner.
• Respond promptly to guest inquiries through multiple communication channels, including the ticketing system, website chat, email, service requests, and phone calls.
• Aid in resolving customer inquiries by identifying needs, providing accurate information, and following up to ensure customer satisfaction.
• Provide introductory information and assistance to new clients and visitors.
• Maintain a clean, organized, and professional reception area.
• Receive, sort, and distribute incoming mail and packages.
• Process invoices, scan documents, schedule courier services, and distribute vendor checks.
• Perform general administrative and clerical support as needed.
• Collaborate with team members and assist with additional office duties to support daily operations.

Qualifications

• High school diploma or equivalent required.
• Previous experience in customer service, reception, or an administrative support role preferred.
• Experience handling customer inquiries and resolving issues professionally.

Preferred Skills

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills with a professional demeanor.
• Ability to multitask, prioritize responsibilities, and manage time effectively.
• Strong organizational skills and attention to detail.
• Ability to analyze and resolve problems independently.
• Proficiency with Microsoft Office and standard office equipment.
• Bilingual in Spanish is a plus.