RCM Cash Posting Cluster Lead

About the Role

Working closely with the Revenue Cycle Cash Posting Leader and Centralized Cash Posting Team to provide world-class best practices for cash collections and reconciliation for the Portfolio’s Home Health, Hospice, Home Care, and Provider Services agencies. Collaborating with Revenue Cycle Leaders to develop, monitor, and maintain these best practices for Cash Posting and Reconciliations. Partnering with other Centralized Cash Posters and the Revenue Cycle Management Team to ensure a world-class Accounts Receivable (AR) function across the organization.

Responsibilities

• Creates accountability and visibility of collection posting efforts and procedures for reporting to Executive Directors and Operational Leaders.
• Provides coverage for Cash Posters in the event of short-term or unexpected absences.
• Provides ongoing training support to the Centralized Cash team.
• Establishes and maintains positive and collaborative working relationships with the RCM Team and Agency staff.
• Maintains comprehensive working knowledge of cash posting procedures and identifies anomalies to communicate with the RCM Team and Agency staff.
• Provides guidance and support for monthly cash reconciliations and month-end close processes.
• Owns monthly reconciliations of the cash timing account.
• Partners with the Revenue Cycle Team, Executive Directors, and/or Cash Posters on payment posting projects in a timely manner.
• Attends monthly Portfolio Metric calls to report on collections received and any payment posting trends or findings.
• Monitors cash logs to ensure all remits received have been posted.
• Reviews SOX processes to ensure remits are attached in the EMR or proper documentation location.
• Monitors and communicates directly with the Transition Accounting Team.
• Monitors the ticketing system for agency posting support.
• Monitors and identifies zero remittance projections.
• Protects the confidentiality of patient and agency information through effective controls and collaboration with billing operations.
• Works closely with the Cash Posting Team Lead on staffing reviews and performance goals and objectives.
• Holds weekly cluster calls with Centralized Cash Posters and provides one-on-one individual support.
• Monitors and supports cluster and Agency chats and emails.

Requirements

• At least three years’ experience in healthcare collections management, preferably in home health and/or hospice operations and within the Cornerstone Health organization.
• Ability to exercise discretion and independent judgment, demonstrating good communication, negotiation, and public relations skills.
• Demonstrated capability to accurately manage detailed information.
• Able to work tactfully and collaboratively with colleagues, peers, service center personnel, sources, and payers.
• Demonstrates ingenuity, autonomy, assertiveness, flexibility, and cooperation in performing job responsibilities.
• Preferably has cash posting experience within Home Care Home Base, Eclinical Works, and Wellsky.

Benefits

• Comprehensive benefits package including medical, dental, and vision plans.
• Retirement savings opportunities through a 401(k) plan with company match.
• Generous PTO, holidays, and professional development opportunities.
• Employee recognition programs, including the Moments of Truth Program.
• Access to free e-courses through the Learning Management System, as well as training sessions and seminars.

About the Company

Pennant Services supports over 250 home health, hospice, senior living, and home care agencies across 19 states. Our Service Center model enables local leaders to lead while providing centralized support for clinical, HR, IT, legal, and compliance needs. The company culture is built around core values—CAPLICO: Customer Second, Accountability, Passion for Learning, Love One Another, Intelligent Risk-Taking, and Celebrate Ownership.

Type: Full Time. Location: Remote.