Cash Posting Manager

About the role

This position manages the day-to-day operations for the cash application team, supporting the timely and accurate posting of all third-party and patient payments into the A/R system. Key responsibilities include resolving payment posting issues, credit balances, refund requests, and other posting function responsibilities.

Responsibilities

• Manage team of Cash Application Specialists, including scheduling work shifts to cover Kestras business needs.
• Participate in team member hiring, training, coaching, and performance management.
• Aid in the development of training materials.
• Ensure team members enter critical data into patient accounts in Bonafide.
• Process and post all payments within established guidelines.
• Manage multiple aspects of the cash application function, including research, reconciliation, balancing, and error identification.
• Gather and review data about cash flow and identify risks related to cash forecasts.
• Manage relationships with Accounting and Finance team leaders to ensure efficiency of monthly close functions.
• Support financial audits.
• Participate in leadership meetings and report on cash position, liquidity, and cash trends as needed.
• Develop and refine process flows to create efficiencies within the department.
• Evaluate existing system processes and tools required to drive automation and improved accuracy.
• Develop reporting, key performance indicators, and metrics, as well as dashboards to evaluate team performance.
• Assist in responding to or supporting patient, financial, or payor audits.

Requirements

• Bachelor's degree or equivalent experience
• 5 years of experience in a health care cash posting environment
• Minimum of 3 years management experience
• Proficiency with Microsoft Office Word, Excel, and PowerPoint

Qualifications

• Directly manage cash application team members, including conducting performance reviews, providing feedback, and setting professional development goals.