RC Hospitality Solutions - Recreation Services Coordinator

The Recreation Services Coordinator at our team is a key role within the hospitality industry. We are looking for someone who is motivated, passionate, and enthusiastic about providing exceptional guest service.

About the role

• Serves as the primary point of contact for recreation services including beach and pool amenities.
• Delivers exceptional guest service, answers guest inquiries, and coordinates reservations for beach chairs, poolside cabanas, VIP lounge chairs, bonfires, and other recreation offerings.
• Supports operational success by assisting beach and pool deck attendants as needed.
• Ensures recreation areas are well maintained, organized, and prepared to provide a safe and enjoyable environment for guests.

Responsibilities

• Answer incoming guest calls in a professional, friendly, and efficient manner and serve as a primary communication point for recreation services.
• Provide accurate information regarding recreation offerings including beach services, poolside amenities, rentals, pricing, policies, and availability.
• Book and manage reservations for beach chairs, poolside cabanas, poolside VIP lounge chairs, bonfires, and other guest experiences.
• Utilize sales techniques to recommend upgrades, add-ons, and premium experiences to enhance the guest experience.
• Communicate effectively with beach and pool operations staff to ensure reservations and guest services are properly executed.
• Maintain a strong working knowledge of all recreation services, products, and seasonal offerings.
• Aid beach and pool attendants when operational needs require additional support.
• Perform routine walk-throughs of beach and pool areas to ensure cleanliness, organization, and readiness for guests.
• Ensure chairs, umbrellas, cabanas, and other equipment are properly set up and maintained throughout the day.
• Greet guests and owners with a professional and welcoming attitude and provide information about services and amenities.
• Respond to guest requests and concerns in a polite, timely, and solution-oriented manner.
• Support a safe working and guest environment by adhering to all organization safety standards.
• Perform other duties and handle projects as assigned by management.

Qualifications

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• This role operates in a hybrid environment, including office, outdoor beach and pool areas, and on-property recreational spaces.
• The employee is regularly exposed to outdoor weather conditions. The employee is frequently exposed to wet or humid conditions (non-weather); extreme cold (non-weather) and extreme heat (non-weather).
• The noise level in the work environment is usually moderate.
• Most work tasks are performed outdoors and vary due to weather conditions.
• Position requires walking; must be able to stand and exert well-paced mobility for up to 6 hours in length.
• Length of time of these tasks may vary from day to day and task to task.
• Must be able to exert well-paced ability to reach different outlets and other departments of the organization on a timely basis.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning and stocking tasks.
• Must be able to lift up to 50 lbs. on a regular and continuing basis and up to 100 lbs. on an occasional basis.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
• The role requires the ability to communicate clearly and effectively with guests and team members in a fast-paced, customer-facing environment.
• Travel required travel between different locations is required to supervise associates and business levels. Must have reliable transportation and valid Driver’s License.

Skills

• Excellent communication skills.
• Customer service orientation.
• Ability to multitask and prioritize.
• Attention to detail.
• Knowledge of local regulations and policies.

Benefits

• Competitive wages and benefits, including paid time off and 401K.
• A supportive team, training and development programs.
• A beautiful working environment along the World’s Most Beautiful Beaches!

Pay

Starting at $16.50 per hour plus commission and gratuity.

Schedule

The role operates in a hybrid environment, including office, outdoor beach and pool areas, and on-property recreational spaces.