Hospitality Coordinator

About the role

The Hospitality Coordinator position is a key customer-facing role that provides direct support to the sales staff in varying capacities. The role establishes a positive impression while customers are in the store, ensures customers are directed to the appropriate areas, and coordinates while-you-wait services.

Responsibilities

• Provides exceptional customer service to clients and sales personnel to enhance the customer experience and assist with meeting company revenue goals.
• Fields and directs questions about some of the finest luxury brands in the industry, including Rolex, David Yurman, Cartier, John Hardy, Roberto Coin, Patek Philippe, Marco Bicego, Mikimoto Pearls, Breitling, TAG Heuer, and more.
• Directs customers to the appropriate person or area of the store that will meet their needs.
• Coordinates while-you-wait services such as jewelry cleaning and watch battery replacements.
• Supports and assists sales personnel in working with, retrieving, tracing, and/or checking merchandise.
• Performs other duties as assigned.

Requirements

• High school diploma
• 1-2 years customer service experience required
• Applicants must be currently authorized to work in the United States on a full-time basis
• Some college experience or college degree preferred
• Retail experience in a luxury setting preferred

Necessary Skills, Knowledge And Behaviors

• Ability to work well in a team environment with a positive attitude
• Attention to detail & strong accuracy
• Ability to gather information, interpret information, problem solve and make informed decisions
• Good organizational skills & ability to multi-task with a high level of efficiency
• Excellent time management & attention to deadlines
• Be service oriented and consistently meet & exceed expectations
• Be self-directed and motivated to accomplish departmental goals and objectives
• Communicate effectively - oral and written communication skills
• The ability to work a flexible schedule, including Saturdays

Physical Demands

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, phones, photocopiers, filing cabinets and fax machines. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or listen. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Position may also involve sitting for extended periods of time, climbing stairs, and standing for extended periods of time.

About Reis-Nichols Jewelers

Reis-Nichols Jewelers is a high end, luxury retailer and is one of the nation’s largest and most respected privately held retail jewelers in the country. Their rich history in the jewelry industry dates back to 1919. A family-owned business who values their employees and embodies their cultural motto - Work Hard, Have Fun, and Take Care of Each Other. In addition to being a destination for the perfect engagement ring, Reis-Nichols designs and manufactures one-of-a-kind jewelry and has professional watchmakers in their certified watch repair facilities. Reis-Nichols is also an authorized retailer to many internationally known luxury brands such as Rolex, David Yurman, Roberto Coin, Mikimoto, JB Star, Cartier, Breitling and Tag Heuer, to name but a few. With two locations in the greater Indianapolis region, they are the area’s premier jeweler with a focus on providing personalized service. Their free-standing flagship store exceeds 11,000 square feet and is located on the north side in the luxury retail shopping district of Indianapolis. The Greenwood location is the destination for south-side clientele and is located just south of Greenwood Park Mall. Reis Nichols offers the following competitive benefits to employees who meet the necessary eligibility requirements: Medical/Dental/Vision Insurance, 401K, Disability Insurance, Health Saving Account w/wellness incentive, Paid time off and holidays, Merchandise discounts, Life insurance, Employee Assistance Program (EAP), Maternity and Paternity paid leave.