Radiology Scheduling Supervisor

About the role

The Supervisor of Radiology Scheduling is responsible for managing the day-to-day operations of the radiology scheduling contact center. This includes overseeing radiology schedulers, conducting performance evaluations, coaching, and monitoring production and quality.

Responsibilities

• Direct oversight of radiology schedulers, including performance evaluation, coaching, and monitoring of production and quality.
• SME level knowledge of scheduling, collaboration with clinical and non-clinical stakeholders.

Requirements

• Experience as a scheduler, call center staffer, or other similar customer service role required, preferably in a hospital setting.
• Comprehensive understanding of medical patient scheduling and transcription functions.
• Intermediate knowledge of MS Office, especially MS Word and MS Excel.
• Ability to learn and understand complex information systems at the user level.
• Knowledge of CPT coding terminology.

Qualifications

• No specific educational requirements.
• No specific licenses or certifications required.

Skills

• Comprehensive understanding of medical patient scheduling and transcription functions.
• Intermediate knowledge of MS Office, especially MS Word and MS Excel.
• Ability to learn and understand complex information systems at the user level.
• Knowledge of CPT coding terminology.

Benefits

• Competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources.
• Comprehensive benefits package.
• Shiftdifferentials or other incentives, where applicable.

Pay

• Base range: $56,721.60 to $76,710.40 per year.
• Prorated pay for part-time positions.

Schedule

• Not specified.

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer a comprehensive benefits package, recognition programs, career growth opportunities, and, where applicable, shift differentials or other incentives.