Radiology Scheduling Coordinator

Essential Duties & Responsibilities

• Cover comprehensive patient interviews to obtain accurate patient demographics and verify applicable information in the electronic medical record, via online software.
• Assign coordinator of benefits in electronic medical software.
• Screen for any implants that may prevent patients from safely getting an MRI.
• Verify appointment availability for each request using the current scheduling system.
• Maintain the Radiology Wait List, which includes monitoring the schedule for openings and moving patients as they occur.
• Verify eligibility and benefits; assist with authorizations/precertifications, and referrals when applicable.
• Scan necessary documentation into patient’s electronic medical record.
• Maintain and protect the patient’s confidentiality in accordance with Health Insurance Portability and Accountability (HIPAA) regulations.
• Respond to and appropriately document all emails, voicemails and EMR inbox messages and requests in a timely and professional manner.
• Make outgoing calls and receive incoming calls in a professional and pleasant tone of voice.

Requirements

• MINIMUM REQUIREMENTS:
• A High School Diploma or equivalent.
• Strong customer service experience/focus.
• PREFERRED:
• One (1) year of experience in a healthcare related field.
• BILINGUAL IN SPANISH, OR OTHER LANGUAGE, IS A PLUS.

Knowledge, Skills & Abilities:

• Proficient in Microsoft Outlook, Internet software, electronic medical records and practice management software.
• Strong communication skills, both oral and written, with the ability to speak clearly and persuasively in positive and negative situations while listening and responding appropriately to questions.
• Organizational skills with attention to detail.
• Good time management with the ability to manage workflow and prioritize demands.
• Excellent interpersonal skills with the ability to manage difficult or emotional patient situations; respond promptly to patient needs.
• Can respond to and resolve routine questions an issues.
• Can provide excellent customer service with a high level of confidentiality and discretion.

Note: Equal Opportunity Employer/Veterans/Disabled #SMC