Radiology Scheduling Specialist

About the role

Schedules outpatient procedures for Radiology Services via multiple channels including fax, phone or on-line ordering software tool. Gathers and documents pertinent patient information to ensure compliance with safety standards.

Responsibilities

• Coordinates various imaging procedures to eliminate exam conflicts with multiple types of studies.
• Performs medical necessity compliance checks using diagnosis codes and radiology procedures for payor requirements.
• Communicates exam preparation instructions at the time of scheduling.
• Communicates with technologists as needed to work STAT orders in and ensures complete and accurate documentation is obtained prior to patient arrival.
• Participates in process improvement initiatives as needed.
• Performs multi-facility radiology appointment scheduling by phone, fax or electronic queue for radiology outpatient exams.
• Remains abreast of schedule restrictions and requirements for over 150 exams and 22 facilities.
• Communicates exam preparation and procedure information to patients or ordering physician offices.
• Communicates exam protocol to physicians and office staff.
• Provides assistance to practice team members to ensure appropriate order types and diagnosis codes are provided.

Physical Requirements

• Ability to sit or stand for long periods of time using a telephone headset and a computer.
• Work in safe manner.
• Ability to work as part of a team, flexible, and work at a fast pace.

Requirements

• High School Diploma or GED required.
• Medical terminology specific to radiology preferred.
• 2 years of customer service experience required; previous scheduling experience in a medical environment preferred.
• Working knowledge and experience with Microsoft Office products preferred.