Quality Trainer I

Responsibilities

• Conduct training evaluations and needs analyses to gather feedback to determine specific training needs and improve training effectiveness for department staff.
• Apply adult learning principles to create engaging, interactive learning experiences that strengthen confidence in provider conversations and improve consistency across teams.
• Support train-the-trainer needs for market or regional facilitators, when applicable, to enable scalable rollout of enterprise training and resources.
• Identify, select, develop, and maintain appropriate training programs, including the selection or design of appropriate training aids, presentations, user guides, e-learning modules, knowledge checks, and facilitation guides.
• Collaborate with subject matter experts to evaluate effectiveness and validate content accuracy, ensuring alignment with organizational standards.
• Translate complex quality program requirements into easy-to-understand training content.
• Partner with internal business teams to ensure training reflects current program standards, expectations, and updates.
• Research, analyze, and recommend process improvements and enhancements to training resources to strengthen program outcomes.
• Maintain version control and update cadence for training and resources to ensure staff access current, approved materials.
• Maintain records of training activities and employee progress.
• Audit work performed by staff and present findings and recommendations for areas of improvement to management.
• Assist with revisions to policy and procedures and/or work process development.
• Complies with all policies and standards.

Requirements

2+ years of adult learning and development experience including content development and facilitating to varying sizes and skill levels.

The ability to simplify complex topics and create clear, polished documentation and training materials.

Prior experience mentoring peers or supporting onboarding of new team members and collaborating effectively with cross-functional partners.

Excellent communication, facilitation and writing skills.

Qualifications

• Bachelor's degree in related field or equivalent experience.
• 2+ years of training experience, preferably in a managed care or healthcare environment.

Skills

• Knowledge of adult learning principles.
• Ability to simplify complex topics.
• Experience in creating engaging, interactive learning experiences.
• Experience in identifying, selecting, developing, and maintaining training programs.
• Experience in collaborating with subject matter experts.
• Experience in translating complex program requirements into training content.
• Experience in partnering with internal business teams.
• Experience in researching, analyzing, and recommending process improvements.
• Experience in maintaining version control and updating training resources.
• Experience in auditing work performed by staff.
• Experience in assisting with revisions to policy and procedures.

Benefits

• Competitive pay.
• Health insurance.
• 401K and stock purchase plans.
• Tuition reimbursement.
• Paid time off plus holidays.
• A flexible approach to work with remote, hybrid, field or office work schedules.