Quality Trainer I

Responsibilities

• Conduct training evaluations and needs analyses to gather feedback to determine specific training needs and improve training effectiveness for department staff.
• Apply adult learning principles to create engaging, interactive learning experiences that strengthen confidence in provider conversations and improve consistency across teams.
• Support train-the-trainer needs for market or regional facilitators, when applicable, to enable scalable rollout of enterprise training and resources.
• Identify, select, develop, and maintain appropriate training programs, including the selection or design of appropriate training aids, presentations, user guides, e-learning modules, knowledge checks, and facilitation guides.
• Collaborate with subject matter experts to evaluate effectiveness and validate content accuracy, ensuring alignment with organizational standards.
• Translate complex quality program requirements into easy-to-understand training content.
• Partner with internal business teams to ensure training reflects current program standards, expectations, and updates.
• Audit work performed by staff and present findings and recommendations for areas of improvement to management.
• Afford support in revisions to policy and procedures and/or work process development.
• Performs other duties as assigned.

Requirements

• 2+ years of adult learning and development experience including content development and facilitating to varying sizes and skill levels.
• The ability to simplify complex topics and create clear, polished documentation and training materials.
• Prior experience mentoring peers or supporting onboarding of new team members and collaborating effectively with cross-functional partners.
• Excellent communication, facilitation and writing skills.

Qualifications

• Bachelor's degree in related field or equivalent experience.
• 2+ years of training experience, preferably in a managed care or healthcare environment.

Skills

• Knowledge of adult learning principles.
• Ability to simplify complex topics.
• Experience in creating engaging, interactive learning experiences.
• Experience in evaluating and validating content accuracy.
• Experience in collaborating with subject matter experts.
• Experience in mentoring peers or supporting onboarding of new team members.
• Strong communication, facilitation, and writing skills.

Benefits

• Competitive pay.
• Health insurance.
• 401K and stock purchase plans.
• Tuition reimbursement.
• Paid time off plus holidays.
• A flexible approach to work with remote, hybrid, field or office work schedules.

Pay

Pay Range: $56,200.00 - $101,000.00 per year

Schedule

Position is remote.