Quality Assurance Engineer - Warranty

Key Responsibilities

Customer Warranty Claim Management
Receive and classify warranty claims submitted by OEM customers;
Conduct technical review to assess claim validity and accuracy;
Initiate and prepare dispute submissions with technical justification where claims are determined to be invalid or inaccurate;
Register decisions in the customer’s warranty management system;
Negotiate warranty cost-sharing ratios with OEM customers based on technical analysis and contractual terms;
Review buyback claims submitted by affiliated entities (subsidiaries/related companies), validate technical content and completeness, and submit to the customer on their behalf.

Approved Claim Distribution & Supplier Management
Upon claim approval, classify warranty costs into supplier claims and inter-company (affiliate) claims based on root cause and responsibility;
Notify responsible suppliers and affiliated entities of approved claims;
Receive and process dispute submissions and register outcomes in the warranty management system;
Coordinate with Supplier Quality and Purchasing teams to ensure timely resolution of supplier-responsible warranty claims.

Warranty Analysis & Improvement

Analyze warranty claim data across Americas operations (United States, Mexico, and Brazil) to identify Worst performers by part, supplier, or failure mode;
Communicate findings to relevant departments and drive corrective action requests where systemic issues are identified;
Monitor claim status and analyze Quality System Early Warning alerts to proactively detect potential quality issues;
Conduct technical analysis of warning signals and coordinate timely response actions with relevant departments;
Prepare warranty performance reports and trend analysis for management review meetings.

Warranty Reserve Management

Calculate warranty cost provisions (reserves) based on approved claim data and applicable accrual criteria;
Maintain and calculate accurate warranty Provisions records and provide periodic updates to finance and management teams.

Qualifications

• Education and Experience: Bachelor’s degree in Engineering (Mechanical, Industrial, Manufacturing, or related field); 0–3 years of experience in quality, engineering, or manufacturing environment (internship and co-op experience welcomed)
• Demonstrated ability to conduct technical data analysis and translate findings into clear management reports
• Basic understanding of automotive warranty processes or OEM customer quality systems is a plus
• Advanced proficiency in Microsoft Excel (pivot tables, complex formulas, data modeling) and PowerPoint (executive-level reporting and presentation design)
• Strong analytical and problem-solving skills with ability to interpret technical quality data and draw actionable conclusions
• Strong written and verbal communication skills in English; able to communicate technical findings to customers, suppliers, and internal stakeholders
• Understanding of basic problem-solving methodologies (8D, 5Why) and quality tools (FMEA basics)

Preferred

• Familiarity with OEM warranty management systems (e.g., GM Partlink, Ford GSAR, Stellantis SAWRP+)
• Experience with Power BI, Power Query, and/or database systems for large-scale warranty data management
• Korean language proficiency (spoken and/or written) is a plus, given regular collaboration with the Korean headquarters

Legal Requirements

• Must be at least 18 years of age due to federal labor law requirements.

Working Conditions

• Primarily office-based with occasional travel to customer sites, supplier locations, or affiliated company facilities
• Standard business hours with flexibility required during customer claim deadlines or escalation events

Physical Requirements

• Ability to work at a computer workstation for extended periods
• Occasional travel within the Americas region (United States, Mexico, Brazil) may be required

Remote Work

This position is not eligible for remote/hybrid work.

Compensation and Benefits

• Competitive Salary commensurate with experience.
• Benefits package includes health, dental & vision insurance, life insurance and other supplemental benefits, 401(k) plan, paid time off, and professional development opportunities

Equal Opportunity Employer Statement

HL Mando is an equal opportunity employer and value diversity in our workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or disability status.