QC Supervisor

About Us

With more than 80 years of industry expertise, STARK is the discerning designer’s go-to source for luxurious custom carpet and rugs. Our mission is to help create world-class experiences by making design industry professionals the heroes in their projects, preserving craftsmanship, and enabling unique and specially designed spaces. Established in 1938 by Arthur Stark and his wife Nadia, STARK remains committed to providing the very best products. Third-generation owners Chad Stark (CEO) and Ashley Stark (Creative Director) continue the legacy by seeking the best craftsmen and manufacturing methods for innovative and beautiful designs. STARK is a certified Great Place to Work® (2026–2027), with 85% of employees saying it is a great place to work.

Responsibilities

• Leadership & Supervision
  • Lead, train, and mentor Quality Control (QC) Inspectors and Packers within the department.
  • Assign daily tasks, monitor team performance, and ensure adherence to production schedules.
  • Provide ongoing coaching and guidance to maintain high standards of quality and productivity.
  • Enforce safety protocols, workplace procedures, and company policies consistently.
• Quality Assurance
  • Inspect luxury rugs for workmanship, color accuracy, pattern alignment, binding/serging precision, and overall finishing quality.
  • Approve or reject rugs based on established quality standards and document any defects or variances.
  • Develop and implement quality checkpoints throughout the production process to reduce rework, defects, and returns.
  • Partner with Fabrication, Finishing, and Shipping teams to identify and resolve quality issues quickly and effectively.
  • Maintain consistent inspection standards to ensure finished products meet company requirements.
• Process & Continuous Improvement
  • Review and update QC procedures, inspection criteria, and training materials as needed.
  • Identify recurring quality issues and collaborate with leadership to develop and implement corrective actions.
  • Track defects, quality trends, and key performance indicators.
  • Prepare weekly and monthly quality performance reports.
  • Support Lean and 5S initiatives to improve efficiency, organization, and workflow while minimizing waste.
  • Recommend process improvements that strengthen product quality and departmental performance.
• Customer & Client Standards
  • Ensure all rugs meet the high-quality standards expected by luxury clients and support the company’s brand reputation.
  • Maintain a strong attention to detail and commitment to exceptional craftsmanship.
  • Collaborate with Customer Service and Design teams to clarify product specifications and client requirements.
  • Assist in resolving quality concerns or disputes promptly and professionally.

Requirements

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• 3–5 years of experience in quality control, textile manufacturing, rug/flooring fabrication, or a related manufacturing environment.
• Previous supervisory or team leadership experience required.

Skills & Knowledge

• Strong understanding of rug construction, serging, binding, and finishing techniques.
• Ability to read and interpret work orders, design specifications, diagrams, and production instructions.
• Strong attention to detail with excellent problem-solving and decision-making skills.
• Effective verbal and written communication skills in English; bilingual English/Spanish is a plus.
• Proficiency with Microsoft Office and production management systems such as M3, Factory Track, Dancik, or similar platforms.
• Ability to work effectively across departments and communicate quality expectations clearly.

Physical Requirements

• Ability to lift and move rugs, materials, and other items weighing up to 50 lbs. multiple times throughout the workday.
• Ability to push and pull up to 50 lbs. multiple times throughout the workday.
• Ability to stand, walk, kneel, squat, and bend for extended periods.
• Ability to perform physical inspections of rugs for extended periods.
• Manual dexterity and visual attention required to perform detailed quality inspections.
• Ability to safely handle and maneuver rugs and materials as needed throughout the production and inspection process.