Customer Care Representative

Key Responsibilities

• Conduct outbound calls with existing and prospective clients to schedule appointments with Hearing Care Professionals.
• Act as the first point of contact for customers engaged through multiple marketing channels, including email, website inquiries, and mail campaigns.
• Develop client rapport by providing a best-in-class experience for a diverse customer base.
• Brand Advocacy & Data Management
• Educate customers on Miracle-Ear programs, products, and services while resolving client inquiries.
• Capture and maintain accurate customer data and records.
• Drive marketing campaigns by effectively managing high-volume inbound and outbound communication.
• Operational Support
• Type accurately while listening attentively to clients on the phone.
• Provide administrative support, which may include reception duties, clinic support, and basic invoicing.

Must-Have Qualifications

• A high school diploma or equivalent.
• 1+ years of experience in a call center environment, high-volume sales, or telemarketing.
• Proficiency with technology and Microsoft Office.
• Excellent verbal and telephone communication skills with the ability to build effective working relationships.
• Strong problem-solving and organizational skills.

Preferred Qualifications

• Bilingual fluency in both English and Spanish, preferred, not required.
• Previous experience in the healthcare industry.
• Experience in marketing or sales environments.