Customer Care Representative

Position Summary

This customer service oriented role is on the front-line of answering calls and scheduling appointments for patients.

Essential Job Duties and Responsibilities

• Answer telephone calls to schedule appointments for new or current patients.
• Outbound calls to schedule appointments.
• Reviews preps, follows scheduling guidelines and prescreens patients appropriately.
• Verifies and updates patient demographic data and insurance coverage while scheduling appointments.
• Respects patient confidentiality by adhering to HIPAA standards.
• Follows up with patients through various communication channels.

Knowledge, Skills and Abilities

• Ability to multi-task and function in a fast paced, high call volume environment.
• Demonstrates initiative in problem solving and resolving customer satisfaction issues.
• Excellent organizational skills.
• Customer service skills - empathetic, active listener, who has strong follow through skills.
• Proficient computer skills and data entry skills.
• Critical thinking – the ability to think creatively, problem solve and work independently.

Education Requirements

A high school diploma or general education degree (GED) and one year related experience and/or training; or equivalent combination of education and experience.