Customer Care Representative

Key Responsibilities

• Handles all inbound sales lead calls and converts calls into appointments/sales.
• Researches and thoroughly qualifies prospects utilizing phone and internet to ensure that leads provided to field sales are sales worthy and meet our minimum criteria.
• Identifies prospect needs and sets appointments for COD HHG sales force or sells local opportunities over the phone directly using MoveEasy estimation software.
• Facilitates virtual surveying.
• Handles all outbound sales leads to follow-up with iLead and web-lead customers.
• Communicates with local agency coordination and operations staff in support of customer needs/inquiries.
• Leverages electronic and print collateral to support business opportunities.
• Leverages technology to track sales efforts.
• Supports all inbound communications and determines the best course of action based on call type/inquiry.

Minimum Qualifications

• High School/GED minimum.
• Associates/Bachelor's degree from four-year college or university preferred.
• A minimum of 2 years’ experience working in a customer service / care role.
• In home, visual surveying background in the household industry preferred.
• Excellent verbal and written communication skills.
• Excellent teamwork and interpersonal skills required.
• Highly customer service oriented.
• Ability to demonstrate initiative and to work with minimum supervision.
• Ability to prioritize and re-prioritize as situations and needs change throughout the workday.
• Ability to multi-task and organize workflow to manage daily responsibilities.
• Detail-oriented with strong presentation skills.
• Excellent computer skills.
• Proficient in Microsoft Office (Excel, Word, Outlook).

Physical Requirements

• Regularly required to talk and hear.
• Occasionally lifts office products and supplies, up to 10 pounds.
• Sit for long periods; stand and walk frequently; and bend, stoop, and reach occasionally.

Armstrong Relocation & Companies is an Equal Opportunity Employer (EOE).

Our employment decisions are made without regard to race, color, religion, sex, marital status, pregnancy, national origin, citizenship, age, physical or mental disability, genetic information, sexual orientation, veteran status, military status, or any other characteristic or status protected by federal, state, or local law.