Customer Care Representative

About the role

Careington International is a 45-year-old leader in health and wellness benefits, offering 150+ products and services. Its affiliated TPA provides full-scale administrative services, and the U.S. Customer CARE team supports over 30 million members.

Responsibilities

• Create a positive customer experience by answering calls, providing information, and resolving concerns efficiently and professionally.
• Take ownership of customer concerns and escalate complex issues to appropriate teams.
• Document all interactions accurately in CRM systems.
• Maintain performance metrics and collaborate with peers and support teams.
• Participate in coaching sessions, quality calibration, and training initiatives.

Requirements

• Onsite, Monday through Friday at 6435 Flyers Way, Frisco, TX 75033.
• Must live in the Dallas metroplex and be able to work onsite.
• Must pass a drug screen and background check.

Benefits

• Paid time off accrual and 11 paid holidays per calendar year.
• Access to a 401(k) plan with Fidelity after 90 days of employment.
• Semi-monthly paydays on the 15th and last day of each month.

Pay

Hourly pay begins at $18.25 per hour with opportunities for raises during the initial six months of employment. Bilingual in English and Spanish may qualify for increased hourly pay following evaluation.

Schedule

Monday through Friday, 8:30 a.m. – 5:00 p.m. Initial 5 weeks: Mandatory 100% attendance during initial six to seven days of classroom training, followed by participation in live customer calls and use of the TEAMS IM tool.