Public Safety Dispatcher - Emergency Operations Center - Night

Responsibilities

• Receives public safety related calls, radio traffic, and alarm activations, prioritizing incidents in accordance with established protocols.
• Dispatches security officers, EMS ambulances, and other public-safety resources via radio and computer-aided-dispatch software; contacts count 911 centers when police or fire support is required and conducts detailed hand-off reports during shift changes.
• Maintains operational readiness of consoles, radios, and monitoring software; initiates basic troubleshooting and promptly reports malfunctions for service.
• Serves as a peer mentor for fellow dispatchers, supporting continuous learning through knowledge sharing, scenario walkthroughs, and reinforcement of best practices.

Qualifications

• Minimum Education: High School Diploma or GED
• Work Experience: 2 years Experience in security or public-safety operations center, emergency dispatch, or similar environment.
• Preferred Licenses: Heartsaver CPR/AED within 90 days
• Required Courses And Training: FEMA IS-100 within 90 days
• Knowledge, Skills, And Abilities: Excellent verbal and written communication skills, Basic computer skills and Microsoft applications (Excel and Word), Excellent interpersonal/communications skills, Transcription skills.

Common Expectations

• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
• Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Participates in projects, details, or assignments as assigned by the Vice President of Public Safety.

Pay

Comprehensive health benefits
Retirement savings plan
Paid time off (PTO)

Schedule

Full Time: 80 Hours/Biweekly
Hours: 11:00pm - 7:30am

Benefits

Expanded Paid Parental Leave

For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org)