EMS Dispatcher, Nights

About the role

Candidates will be responsible for answering call requests for inter-facility transports of patients from various facilities. Candidates will arrange/schedule transportation via ground ambulances and air transport, utilizing WV OEMS crew configuration standards. Utilization of a Computer Aided Dispatch (CAD) system to accomplish the tasks is essential.

Responsibilities

• Answer incoming phone calls in a timely manner while assisting and directing the call in the appropriate manner.
• Obtain necessary, required information to activate a computer aided dispatch (CAD) record.
• Consistently follow standardized call-taking and information gathering process.
• Enter all transport request information in dispatch software in real-time.
• Avoid delays in responding to calls.
• Maintain communication with ground ambulances and helicopters.
• Monitor location and maintain communication with ground ambulances and helicopters to fulfill MedCom regulations.
• Follow progress of ground vehicles as well as aircraft when needed.
• Multi-task to coordinate ground ambulances and aircraft to ensure the safe delivery of the customers that utilize our services.
• Learn the operations of our CAD system to ensure that information is being properly entered to utilize all ground and air crews efficiently.
• Alert specific receiving hospital departments of all transport updates.
• Complete all necessary request documentation including post transport.

Core Duties and Responsibilities

The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

• Safely direct and coordinate communications with ground ambulances and helicopters.
• Maintain communication with ground ambulances and helicopters to fulfill MedCom regulations.
• Monitor and track all vehicle movements ensuring proper information is being given and received for all mode of transport.
• Alert specific receiving hospital departments of all transport updates.

Physical Requirements

• Ability to sit for long periods of time at a work station.
• Ability to reach and grasp with arms and hands.
• Normal hearing ability.

Skills and Abilities

• Ability to work flexible schedule.
• Ability to effectively multi-task.
• Ability to operate radio technology.
• Ability to verbally communicate clearly and precisely in stressful situations.
• Proficient typing skills.
• Knowledge of basic computer skills.
• Knowledge of medical terminology.
• Interpersonal skills necessary to interact effectively with internal and external personnel in stressful situations and to act as a representative of WVU Medicine to the public.
• Demonstrate alertness at all times and be able to withstand high amounts of stress.