Emergency Dispatch Operator - Nights

Dartmouth Health · Lebanon, NH · Today

OTHRFull-time

Overnight shifts:

Act as first contact in assisting callers, patients, and staff in a 24/7 environment.
Solicit sufficient information from each caller to determine the nature and urgency of the call in order to refer and/or respond appropriately.
Receive, transfer, and place calls using appropriate telephone etiquette and a standardized greeting.
Exhibit superior listening skills, utilizing reasoning, problem-solving, quick responding, and comprehension/understanding skills.
Promptly and courteously answer questions from external users and provide general information.
Interact with all individuals in a professional manner, providing attention, support, and assistance to foster an environment of exceptional customer service.
Demonstrate proficient computer and telephone/paging skills.
Maintain a pleasant and helpful demeanor, consistently demonstrating a professional attitude toward all internal and external customers.
Perform with precision and accuracy for all switchboard processes related to emergency alarms, codes, or disaster incidents.
Use multiple mass communication notification tools proficiently.
Respond efficiently and accurately to emergency codes following designated procedures, including Code Blue, STAT Airway, STEMI, Stroke, and Trauma Team activations.
Perform other duties as required or assigned.

High School Diploma or equivalent.
One (1) year of experience working in a telephone-based customer service role, preferably in a healthcare environment, and/or one (1) year of telecommunications experience.
Ability to use a computer and phone for extended periods.
Demonstrated ability to use multiple software programs and equipment in a fast-paced environment while assisting others.
Strong communication and interpersonal service skills, with the ability to work both independently and as part of a team.
Demonstrated initiative, self-accountability, exceptional organizational, and time management skills.
Compliance with Dartmouth Health policies and standards for all role-related actions.

Dartmouth Health benefits start on the first day of employment.

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