Dispatcher (Nights)

About the role

Bristol Ambulance (part of EMED Group) is seeking a proactive and organised Dispatcher for night shifts to support the smooth running of daily ambulance operations. Working closely with the Dispatcher, Control team, and Resource Manager, you will help coordinate staffing, resources, and operational activity to ensure patients receive safe, efficient, and high‑quality transport services.

Responsibilities

• Support the Dispatcher in coordinating daily ambulance operations.
• Maintain safe staffing levels and operational cover throughout the night.
• Ensure ambulance crews have the appropriate skills, equipment, and resources to carry out patient transport safely.
• Liaise with Control, operational teams, and external healthcare partners to support service delivery.
• Monitor operational activity and escalate issues or improvement opportunities to the Resource Manager.
• Complete operational reports and maintain accurate records using company systems.
• Assist with day‑to‑day supervision of operational staff, promoting company policies and procedures.
• Encourage effective teamwork and communication between crews, coordinators, and the wider operational team.
• Promote the organisation’s Vision and Values while maintaining a strong focus on patient care and service quality.
• Provide flexible support to different operational areas as required.

Requirements

• Excellent organisational and communication skills.
• Ability to prioritise tasks and remain calm in a busy operational environment.
• Enjoy working collaboratively as part of a team.
• Strong problem‑solving skills and attention to detail.
• Confidence communicating with colleagues, healthcare professionals, and stakeholders.
• Flexibility, reliability, and commitment to delivering excellent patient care.
• Previous experience in an operational, dispatch, logistics, or supervisory environment (desirable but not essential).

Benefits

• Comprehensive training and development opportunities.
• Generous annual leave entitlement.
• Opportunity for progression.
• Free parking.
• Staff discount.
• Company‑opted pension.
• BUPA Employee Assistance Programme.
• Staff benevolent fund (Deano Scheme).

Schedule

4 on / 4 off – 12‑hour night shifts (19:00 – 07:00), 42 hours per week.

EMED Group is an established healthcare logistics provider with four specialist divisions and over 4,000 colleagues across more than 60 UK bases. The company is dedicated to improving community wellbeing by providing vital health and social care services.