Emergency Dispatch Operator - Nights

Dartmouth Health · Lebanon, NH · 1 wk ago

OTHRFull-time

Dartmouth Health Benefits start the first day of employment.

Accepts and routes incoming calls in a 24x7 environment.
Solicits necessary information from callers to determine the nature and urgency of the call.
Transfers and places calls using appropriate telephone etiquette and a standardized greeting.
Uses superior listening skills, reasoning, problem-solving, quick responding, and comprehension/understanding abilities.
Answers questions from external users and provides general information.
Interacts with all individuals in a professional manner, focusing on attention, support, and assistance to foster exceptional customer service.
Demonstrates proficient computer and telephone/paging skills.
Maintains a pleasant and helpful demeanor and consistently demonstrates a professional attitude toward all internal users and external customers.
Demonstrates an ability to perform with precision and accuracy for all switchboard processes, including emergency alarms, codes, or disaster incidents.
Proficient in multiple mass communication notification tools.
Responds efficiently and accurately to emergency codes following designated procedures related to Code Blue, STAT Airway, STEMI, Stroke, and Trauma Team activations.

High School Diploma or Equivalent
One (1) year working in a telephone-based customer service role, preferably in a healthcare environment and/or one (1) year telecommunications experience required.
Must be able to use a computer/phone for extended periods of time.
Demonstrated ability to use multiple software programs and equipment in a fast-paced environment while assisting others.
Demonstrated communication and interpersonal service skills and ability to work both independently and as part of a team.
Demonstrated initiative and self-accountability with exceptional organizational and time management skills.

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