Dispatch Operator Evening

Responsibilities

• Keeps customer service as first priority in all interactions
• Answers and responds to internal, external and security dispatch call traffic
• Interacts with multiple software platforms to problem solve and serve callers needs
• Completes documentation for all calls and service lines supported
• Alerts and activates resources to emergency codes, security issues including staff and patient needs
• Covers the Customer Navigation Center’s phones after hours, nights, weekends and holidays
• Activates mass notification calls, paging on-call resources and locates other as needed assets
• Maintains documentation for security tasks, deploys them to calls and tracks their movement
• Covers or takes call after hours for other service lines or call centers (Hope line, Cancer Center, Interpreters)
• Assists in training and precepting new staff
• Helps maintain department resources, service books, downtime resources and flip charts

Requirements

• High School Diploma or GED
• Associates Degree Preferred
• Call answering and radio dispatching experience Preferred
• Hospital operator and/or security dispatching experience Preferred