PUBLIC HEALTH OFFICE ASSISTANT - 08182026-80092

Location: Fayette County Health Department, Somerville, TN. Full-time position requiring a criminal background check.

Qualifications

Education and Experience:

• High school diploma or equivalent.
• Two years of full-time customer service, clerical, or office work.

Substitutions:

• Qualifying full-time customer service or clerical work may substitute for education on a year-for-year basis.
• College coursework from an accredited institution may substitute for experience on a year-for-year basis (up to two years).

Responsibilities

• Perform administrative and clerical duties in a county health department medical office/clinic setting.
• Serve as administrative support, including patient registration, scheduling, payment collection, accounts reconciliation, insurance verification, program eligibility, patient education, vital records processing, registrar services, and medical records management.
• Review and stay updated on departmental policies and procedures.
• Assist clients with available health department services, including informing them of rights, responsibilities, and program options.
• Interview clients for medical and administrative services while maintaining confidentiality.
• Collect and update client demographic information, schedule appointments, and inform clients of visit requirements.
• Verify insurance, financial information, immunization status, program eligibility, and client co-pay/deductible responsibilities.
• Explain service charges and sliding fee scales where applicable.
• Prepare medical records for services, including attaching forms, labels, or special instructions for providers or laboratories.
• Process and evaluate information to ensure compliance with standards.
• Maintain medical and administrative records, review client encounter forms for accuracy, and enter data into the health department computer system.
• Allocate funds to proper program area budget codes and calculate charges for billing.
• Reconcile fees collected with cash drawer reports and collect payments for services rendered.
• Serve as a health department representative, communicating available services to the public.
• Maintain positive communication with supervisors, peers, and clients via phone, email, or in person.
• Handle complaints, disputes, grievances, and conflicts through negotiation.

Skills & Competencies

• Competencies: Customer Focus, Interpersonal Savvy, Communicates Effectively, Drives Engagement, Instills Trust.
• Knowledges: Clerical, Customer and Personal Service, Information Technology, Telecommunications, Sociology and Anthropology.
• Skills: Active Learning and Listening, Time Management, Equipment Operation, Reading Comprehension, Judgment and Decision Making.
• Abilities: Mathematical Reasoning, Written Comprehension, Perceptual Speed, Problem Sensitivity, Speech Clarity.

Tools & Equipment

• Personal Computer
• Multi-Line Phone
• Print/Fax/Copy/Scan Machine
• iPad
• Plum Case

Driver Requirements

• Valid driver’s license.
• No DUI, reckless driving, license suspension for moving violations, or more than 4 moving violations in the past five years.

Pay

Monthly: $2,581.00 - $3,226.00
Annual: $30,972.00 - $38,712.00