PUBLIC HEALTH OFFICE ASSISTANT - 08182026-80092

Location: Fayette County Health Department, Somerville, TN. Full-time position requiring a criminal background check.

Qualifications

Education and Experience:

• High school diploma or equivalent.
• Two years of full-time customer service delivery and/or clerical/office work.

Substitution of Experience for Education: Qualifying full-time customer service or clerical/office support work may substitute for the required education on a year-for-year basis.

Substitution of Education for Experience: Coursework from an accredited college or university may substitute for the required experience on a year-for-year basis (up to two years).

Necessary Special Qualifications: None.

Driver’s License Requirements: Valid driver’s license with no DUI, reckless driving, license suspension for moving violations, or more than 4 moving violations in the past five years.

Responsibilities

• Performs county health department office work in a medical office/clinic setting, including patient registration, scheduling, payment collection, accounts reconciliation, insurance verification, program eligibility, patient education, vital records processing, registrar services, and medical records duties.
• Reviews departmental policies and procedures to stay updated on changes.
• Informs clients about assistance options within and outside the health department, including rights and responsibilities for program participation.
• Interviews clients for medical and administrative services while maintaining confidentiality.
• Collects and updates client demographic information, schedules appointments, and informs clients of visit requirements.
• Verifies insurance, financial information, immunization status, program eligibility, and client co-pay/deductible responsibilities.
• Explains service charges and sliding fee scales where applicable.
• Prepares medical records for services, including attaching forms, labels, or special instructions for providers or laboratories.
• Processes and evaluates information to ensure compliance with standards.
• Maintains medical and administrative records, reviews client encounter forms for accuracy, and enters data into the health department computer system.
• Creates certificates of deposit to allocate funds to proper program budget codes and calculates charges for billing.
• Reconciles fees collected with cash drawer reports and processes payments for services.
• Serves as the health department representative, communicating available services to the public.
• Maintains positive communication with supervisors, peers, and clients via phone, email, or in person.
• Handles complaints, disputes, and conflicts through negotiation.

Skills & Competencies

• Competencies: Customer Focus, Interpersonal Savvy, Communicates Effectively, Drives Engagement, Instills Trust.
• Knowledges: Clerical, Customer and Personal Service, Information Technology, Telecommunications, Sociology and Anthropology.
• Skills: Active Learning and Listening, Time Management, Equipment Operation, Reading Comprehension, Judgment and Decision Making.
• Abilities: Mathematical Reasoning, Written Comprehension, Perceptual Speed, Problem Sensitivity, Speech Clarity.
• Tools & Equipment: Personal Computer, Multi-Line Phone, Print/Fax/Copy/Scan Machine, iPad, Plum Case.

Pay

Monthly: $2,581.00 - $3,226.00
Annual: $30,972.00 - $38,712.00