PUBLIC HEALTH OFFICE ASSISTANT - 09082026-80727

About the role

Under general supervision, performs county health department office work, in a medical office/clinic setting, of average difficulty; and performs administrative related work as required. An incumbent in this class serves as administrative support in a county health department with public relation medical office duties.

Responsibilities

• Reviews departmental policies and procedures to keep abreast of any changes, revisions, or additions.
• Discusses with clients all possibilities for assistance within and outside the health department; informs client of rights and responsibilities for participation in various programs.
• Interviews health department clients for medical and administrative services while maintaining confidentiality.
• Collects and updates client demographic information for registration, schedules appointments, and informs client of any visit requirements.
• Reviews and verifies insurance information, financial information, immunization status, program eligibility, and client co-pay/deductible responsibilities.
• Discusses charges for services and explains sliding fee scale where applicable.
• Prepares medical record for services to be provided, which may include attaching necessary forms, encounter labels, or any special instructions for the medical provider or laboratory.
• Performs administrative activities including processing and evaluating information to determine compliance with standards.
• Processes and maintains medical and administrative records and reports; reviews client encounter forms for accuracy and enters service/encounter data into the health department computer system.
• Creates certificate of deposit to allocate funds to proper program area budget codes and calculates charges to initiate the billing process.
• Reconciles fees collected with cash drawer report; collects payments for services rendered.
• Serves as the health department representative and effectively communicates all health department services available to the public.
• Maintains positive, constructive and cooperative communication by telephone, in written form, email or in person with supervisors, peers or clients.
• Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.

Qualifications

Education and Experience: Education equivalent to graduation from a standard high school and experience equivalent to two years of full-time customer service delivery and/or clerical/office work.

Substitutions

• Substitution of Experience for Education: Qualifying full-time customer service delivery and/or clerical/office support work may substitute for the required education on a year-for-year basis (e.g., experience equivalent to one year of full-time work in one or a combination of the above listed fields may substitute for one year of the required education).
• Substitution of Education for Experience: Course work credit received from an accredited college or university may substitute for the required experience on a year-for-year basis to a maximum of two years (e.g., 45 quarter hours may substitute for one year of the required experience).

Competencies (KSA's)

Competencies: Customer Focus, Interpersonal Savvy, Communicates Effectively, Drives Engagement, Instills Trust

Knowledges: Clerical, Customer and Personal Service, Information Technology, Telecommunications, Sociology and Anthropology

Skills: Active Learning and Listening, Time Management, Equipment Operation, Reading Comprehension, Judgment and Decision Making

Abilities: Mathematical Reasoning, Written Comprehension, Perceptual Speed, Problem Sensitivity, Speech Clarity

Tools & Equipment

• Personal Computer
• Multi-Line Phone
• Print/Fax/Copy/Scan Machine
• iPad

Location: Madisonville, TN (Monroe County Health Department)

Salary: $2,581.00 - $3,226.00 monthly / $30,972.00 - $38,712.00 annually

Job Type: Full-Time

Opening Date: 09/08/2026 12:00AM Central Time

Closing Date: 09/14/2026 11:59PM Central Time

Department: Health